No - calls to service numbers (numbers starting with 084, 087 or non-emergency numbers like 101) are chargeable, as are calls to corporate numbers beginning with 05.

If you’re going to be making a chargeable call, you'll need to buy a cash add-on in advance of making the call.

A cash add-on simply puts a little money into your SMARTY balance, which you can use any time you want.

Just so you know, unlimited calls include: standard UK landlines (starting 01, 02 and 03), freephone numbers (starting 080) and standard UK mobiles (starting 07). This includes calls to and from Northern Ireland and the Channel Islands.

Also, calls to 111 are free.

Please note that, at the moment you can't currently call the following numbers with any of the 3 SMARTY plans:

  • Premium numbers beginning with 09 or 070
  • International numbers
  • Satellite numbers (numbers that start with 0088 or 0087)
  • Directory enquiries (118)

For more information on premium, freephone and service numbers, please click here.

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