If you have a problem or a question, please initially check out our Help Centre. We've got loads of useful guides there.

If you need to get in touch with us for any reason, please use the web chat option. You'll find the icon (see below) to launch chat in the bottom right of your screen. 

Web chat is available from 8am-8pm, 7 days a week (excluding Bank Holidays). 

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

Making a complaint

If you need to make a complaint, please initially use our web chat to see if we can help or send an email to team@smarty.co.uk

To escalate an issue, please fill in a complaints form by going here:


PR and media enquiries

If you’d like to talk to our press team about anything, please contact us at:

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