We’ve been working with the Disability Accessibility Centre to ensure that the SMARTY website is accessible and easy to use for everybody. 

We use the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) standards to see how we’re doing. WCAG 2.0 is a set of guidelines made by the Web Accessibility Initiative, which looks at how accessible a website is. 

Most of the pages on our site meet level ‘A’ compliance using these rules and we’re working towards reaching at least level ‘AA’ compliance across the site. 

You can find out more about the Web Accessibility Initiative here.

We now use accessible, alternative HTML for Flash objects wherever possible. We use client scripts only to enhance the user experience and use alternatives when appropriate. 

At SMARTY, we use CSS for the visual layout of our site. If your browser or browsing device doesn’t support stylesheets, the content of each page is still accessible. 

This site has been developed using relative font sizes to allow users to control text sizes. You can choose text sizes by following these instructions. 

  • Microsoft Internet Explorer users can change their text size by selecting: View, Text Size and then Larger. 
  • Firefox users can change their text size by selecting View, Text Size and then Increase. 
  • Safari users can change their text size by selecting View, Make Text Bigger. 
  • Chrome users can change their text size by selecting menu then Settings, Show advanced settings, Web Content and then Page Zoom. 

We’re always looking for ways to improve, so if you’ve got any comments or suggestions about how to improve the accessibility of the SMARTY website, we’d love to hear from you.

SMARTY's accessibility team is available between 9am and 6.30pm, Monday to Friday (excluding Bank Holidays).

To contact us, please use one of the options below:

Talk to us on web chat

Look for the web chat icon in the bottom right-hand corner of our site. Just click it and send us a message.

Email us

You can email us at: smartyaccessibilityservices@smarty.co.uk

Call us

Call our accessibility team on 01628 765333.

Textphone

Our number is 0800 033 8011. We're here between 9am and 6.30pm, Monday to Friday (excluding Bank Holidays).

Minicom

Contact us on 0800 358 6799 between 9am and 6.30pm, Monday to Friday (excluding Bank Holidays).

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