Q – What’s happened to TPO Mobile?
A – TPO Mobile has gone into administration and will cease trading from the (Date to be Confirmed), if you have any questions relating to your TPO Mobile account, please contact their Customer Service team.
See our blog: A warm welcome to TPO customers from SMARTY customers.
Q – I’ve received a SMARTY SIM from TPO Mobile, how do I get this active?
A – To start go to https://smarty.co.uk/getstarted, select the plan best suited to your needs and follow the online instructions during which you'll create an account and register your payment details, but as agreed with TPO Mobile, you'll get your first month free.
Q – What plans do SMARTY have?
A – We’re different from TPO Mobile so we have our own range of plans and our network is powered by the Three. Currently we don’t have any charitable donation options but each month you’ll receive a discount on your next plan for unused data, so could make your own arrangements to donate the difference to a charity. You can find out all about SMARTY including our plans, coverage and help articles at https://smarty.co.uk/getstarted.
Q – How do the SMARTY plans work?
A – We’ve kept things straightforward, we offer simple plans and all of them have unlimited UK calls and texts. The only difference between them is how much UK data you’ll get which depends on the plan you choose, you can check out all our plans here https://smarty.co.uk/plans
Q – What sort of support do SMARTY have?
A – There are lots of help articles available in our support area here https://help.smarty.co.uk/ which caters for just about everything, but if you can’t find the answer you’re looking for then you can contact the Customer Support web-chat team if you have any further questions.
Q – I got a PAC from TPO Mobile, what do I do with it?
A - You can use this to transfer your existing number to SMARTY you can submit this through your online account here https://smarty.co.uk/dashboard/transfer. Depending on the time and day you submit the request it can take up to two business days to complete.
Q - When will I be notified of actions I need to take to move to SMARTY?
A - You need to use the SIM we’ve supplied you and will need to move over by Tuesday, 26th February.
Q - If I don’t choose SMARTY or another carrier, when will my service be turned off?
A - If you don’t transfer or port your number to another provider or if you do not sign up with SMARTY by Tuesday, 26th February, your service will be turned off and you’ll risk losing your existing number.