We don’t think that it’s fair to pay for data that you don’t use, which is why we offer an innovative data discount, unless of course you're on the Unlimited plan where you don't receive a discount. Here's how it works:
We'll keep £5 from your monthly charge to cover the costs of running the network and providing free unlimited UK calls and texts. This applies to all SMARTY plans but, after this basic charge, you'll earn credit for any unused data each month.
At the end of each month, we'll work out what you're owed and give you a discount that can be used on your next bill. And what's more, we'll calculate your unused data in MBs, not GBs, so you'll get exactly what’s due.
We’ll send you a text message and email at the start of every month to confirm each discount. This’ll help you get the most out of whichever deal you’re on.
Applying the discount to your SMARTY account
If you've set up your SMARTY plan to automatically renew every month, we'll apply any discount to your next plan without you having to do anything.
If you haven't enabled automatic renewal, then you'll have to renew your plan before any credit can be applied to your account.
Should you choose not to renew your plan, you've got plenty of flexibility - your discount will be available for a maximum of 6 months, after which time it will expire.
So, if you need to take a break from your SMARTY plan, you'll never have to pay for a plan that you're not going to use. Just come back to us when you're ready and you'll still be able to enjoy your discount.
Is your discount not what you expected?
Please note that if you're on a free month, this cannot be used in conjunction with a data discount.
Changing down plans
If you decide to move down plans i.e. from Large to Small, please be aware that if your discount is greater than the price of the new plan minus the £5 minimum charge you will be unable to use the full discount and will lose the balance. For example if you earn a £7.50 discount by using 2GB on a Large 8GB plan and move to Small 2GB plan you would only be able to use £2.50 of your discount. Our recommendation is to stay on the plan as the discount would give you the same price as changing.