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What can Group owners and members see or do?
What can Group owners and members see or do?

Learn about the different levels of access and control for Group owners and members.

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Written by Poppy
Updated over a week ago

Group owners can:

  • make payments and manage all payment details

  • see the plan, usage, and call history starting from the day the account was added to the Group

  • change plan and purchase add-ons

  • change personal, contact, and adult content settings

  • transfer a phone number / switch their provider to SMARTY

  • request a replacement SIM

  • request a PAC or STAC code

  • pause or cancel the service

  • remove any member from the Group

  • add additional SIMs to the Group, up to a total of 8

  • receive all service notifications by email

Group members with view-only access can:

  • see their own plan, usage, and call history

  • transfer a phone number / switch their provider to SMARTY

  • edit their own personal details

  • request a replacement SIM for their own account

  • request a PAC or STAC code for their own account

  • receive service notifications by SMS regarding your own account

Group members without view-only access can:

  • only be managed via the Group owner account

Things to bear in mind

  • Each Group can only have one owner and role cannot be transferred to another person.

  • Group members won’t have access to any other group member’s account, unless they’re the group owner.

  • Group members won’t have access to any payment related actions, such as buying add-ons or changing plans.

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