While you’re abroad
Unfortunately, WiFi Calling doesn't work while you're abroad. But you can still use it to call international or premium rate numbers from the UK.
You can use WiFi Calling in public hotspots if the hotspot provider allows it. Make sure you've signed in securely, if not, you'll get a message asking you to. If WiFi Calling isn’t allowed on the hotspot network, the service won't work.
Your call quality will be at its best at 2Mb per second and can be impacted by slower connection speeds, so it’s best to check your speed using a speed test app. Try an app like Ookla, which can be downloaded via the app store on your device or by going to their website. Some internet providers also have speed tests on their website.
If you want to call the emergency services on 999 with our WiFi Calling service – please note that your access to emergency calls may cease if there is a power cut or failure, or a failure of your internet connection. You may also be asked to confirm or provide your location when making an emergency call to enable the correct emergency organisation to respond. Your emergency call may also not receive the same network priority as an emergency call made on a mobile or fixed network, so we would recommend using a mobile or fixed network if you are having problems connecting with WiFi. Please do also register and keep us updated on the location where you are using the [service/device], so we have your latest location information.