Follow these steps if you bought a SMARTY SIM in a shop, ordered it through an online supplier, or received a bonus SIM.
Make sure you’re logged out of any existing SMARTY accounts first!
If you're old school, we've also listed the written steps below:
Via the web 💻
Via the web 💻
Go to smarty.co.uk/activate
Click Yes, let’s get started
Enter your SIM number, it starts with 8944
Choose a plan and enter your details
Make a payment for your chosen plan
Done! Your SIM should activate in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. 😁
Via the app 📱
Via the app 📱
Tap Join SMARTY > Activate SIM
Scan your SIM barcode or enter the SIM number manually
Choose a plan and enter your details
Make a payment for your chosen plan
Done! Your SIM should activate in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. 🙌
FAQ's
Where can I buy your SIMs on the high street? 🛒
Where can I buy your SIMs on the high street? 🛒
You can buy our SIMs on the high street and in supermarkets such as Argos, Sainsbury's, Poundland, Morrisons, small Co-op stores, Shell and BP Garages and many more including independent convenience stores and online partners such as Amazon. 🛒
I've ordered a SIM directly from your website, how do I activate this?
I've ordered a SIM directly from your website, how do I activate this?
I'm having issues activating my SIM 😭
I'm having issues activating my SIM 😭
First, try restarting your device. We know this is the basics, but it's a good way to refresh settings and make sure SIM services are up and running.
Ensure your SIM is inserted correctly, we know they are small so check they are sat the correct way in the SIM tray.
Make sure that your phone is unlocked. To use SMARTY, your device must be unlocked to all networks and at least 4G VoLTE compatible (We'll soon be switching off 3G, find out more here)
If it’s been more than 2 hours and you’re still having issues, don't worry. Our Customer Care Experts are available via web-chat to help from 8am-8pm daily.
I want to transfer my number to SMARTY 📱
I want to transfer my number to SMARTY 📱
I want to cancel my old number with my previous provider
I want to cancel my old number with my previous provider
Got more questions?
If you need extra support with activating your SIM, don't hesitate to get in touch. Our friendly Customer Care Experts are available from 8am-8pm 7 days a week. Just look for the green chat icon 👇
