We’re sorry to hear you’re thinking of leaving SMARTY. But before you make any big decisions, why not speak to a member of our team on webchat and see if they can help.

In the App, go to 'Help' then 'Contact us' and click on the webchat icon.

To start a chat from your dashboard, you'll find the webchat icon in the bottom right of your screen.

Web chat is available from 8am-8pm, 7 days a week. However, if you need help outside of these times, you can still submit your question via web chat and leave your email address, and we’ll reply as soon as possible.

There’s also loads of useful information in our Help and Support articles which may answer your questions or queries. A few of the most common are listed below:

Need better signal at home? Find out if your device is compatible with WiFi Calling

Need more data? Less data? Learn how to change your plan or switch every month depending on what you need.

Want to put your plan on pause? Discover how to temporarily stop your plan

Leaving to get a handset with your SIM? Check out the deals at Three

We hope this has been helpful and that you decide to stay with SMARTY.

Did this answer your question?