Can I use a 5G SIM in a 4G phone?
Unfortunately, to access our 5G network you will need a 5G enabled phone. However, our 4G coverage is also fast and reliable, so you’ll still be able to stream, share and play on-the-go.
Is a 5G SIM more expensive?
At SMARTY, 5G comes at no extra cost. All you need is a 5G enabled phone and you’ll have access to our 5G network. It’s as simple as that.
Can I use personal hotspot on 5G?
Yes! You can tether and use your phone as a mobile hotspot with your full allowance if you want to.
Do you need a special SIM card for 5G?
All our SIM cards, old and new, are ready for 5G, so you won’t need to order a new one. The only thing you need is a 5G enabled phone, then you’re good to go.
How do I change my 4G SIM to 5G?
As long as you have a 5G enabled phone you don’t need to change your SMARTY SIM to start receiving 5G. Your SIM will automatically pick up the 5G network.
Why don’t I have 5G in my area?
We’re currently working hard to roll out 5G across our network. This means that it may not be in your area yet. But don’t worry we’re on our way, and in the meantime, you can still enjoy our fast and reliable 4G coverage.
Does 5G impact 3G/4G performance?
5G shouldn't have a significant impact on your 3G or 4G performance. We've put some things in place to minimise any potential impact, but if you're having trouble, you can get in touch with us.
Can I use 5G with my Data Only plan?
Yes, as long as you are using a 5G-enabled device e.g. a 5G-enabled tablet. All of our SIMs including Data Only SIMs can access the 5G network.
What is a 5G-enabled device?
A 5G-enabled device is any product that’s capable of connecting to a 5G network. This includes certain smartphones, tablets, broadband routers and WiFi dongles. Paired with a 5G SIM, these devices can access the superfast 5G network.
Will I burn through my data faster with 5G?
No, 5G itself doesn’t use more data than 4G as it’s only a more advanced network. However, you may find yourself using more data because 5G’s speed and reliability means you’re connecting more devices and streaming, scrolling and sharing more.