Help and support with SMARTY

My SIM is not working

Follow this checklist to diagnose and troubleshoot the issue you’re experiencing.

Written by Poppy
Updated over a week ago

Planned works

Written by Nick Bishop
Updated over a week ago

Calling voicemail while you’re roaming internationally

Written by Matt
Updated over a week ago

Text Spam (Smishing)

Recognising text spam and what to do next

Written by Ian Buckley
Updated over a week ago

Windows APN settings

How to set up the internet on a Windows device

Written by Becks
Updated over a week ago

Changing your Call ID settings

Written by Matt
Updated over a week ago

PR and Media Enquiries

Written by Becks
Updated over a week ago

What happens if I don't renew my plan?

Written by Becks
Updated over a week ago

Setting up the Internet on a Sony Xperia

Written by Becks
Updated over a week ago

Device Support

Written by Becks
Updated over a week ago

Setting up Call Forwarding

Written by Becks
Updated over a week ago

Problems with sending text messages

Written by Ian Buckley
Updated over a week ago

Adding SMARTY to your safe senders list

Find out why you need to receive our emails.

Written by Ian Buckley
Updated over a week ago

How to get a PAC code

How to transfer your number across to SMARTY?

Written by Ian Buckley
Updated over a week ago

SMARTY and Home Signal boxes

Learn why Home Signal boxes can't be used with SMARTY.

Written by Ian Buckley
Updated over a week ago

Getting and using a PUK code

Forgotten your SIM PIN? No worries, it’s easily done.

Written by Ian Buckley
Updated over a week ago

Using the internet after you’ve joined SMARTY

If you can’t use your available data, here’s how to update your APN settings.

Written by Ian Buckley
Updated over a week ago

Connecting to the London Underground WiFi network

Here's the lowdown on connecting to WiFi on the tube.

Written by Ian Buckley
Updated over a week ago

Setting up voicemail

Discover how to sort out voicemail on your phone.

Written by Ian Buckley
Updated over a week ago

Getting the help you need

Find out how to contact us.

Written by Ian Buckley
Updated over a week ago

Checking that your device is 3G or 4G

Find out whether your phone is 3G or 4G compatible.

Written by Ian Buckley
Updated over a week ago

Importing contacts to a new phone

Find out how to transfer your data to a new device.

Written by Ian Buckley
Updated over a week ago

Network coverage

Discover why the SMARTY network is so powerful.

Written by Ian Buckley
Updated over a week ago

Problems with your phone

If you've got issues with your phone, here's what to do.

Written by Ian Buckley
Updated over a week ago

Tethering and mobile hotspots

Understand whether you can tether with your SMARTY plan.

Written by Ian Buckley
Updated over a week ago

Using your phone abroad or making overseas calls

Discover your international options with your SMARTY plan.

Written by Gill Fisher
Updated over a week ago

Technical issues with SMARTY

Here's what to do if you experience any technical problems.

Written by Ian Buckley
Updated over a week ago

Signal issues and dropped calls

Find out how to resolve problems with your service.

Written by Ian Buckley
Updated over a week ago

Dealing with malicious and nuisance calls

Learn how to handle upsetting and annoying calls.

Written by Ian Buckley
Updated over a week ago

Contact us

How to get in touch with the SMARTY support team.

Written by Ian Buckley
Updated over a week ago

Becoming a SMARTY affiliate

Love our brand? Then become an affiliate.

Written by Ian Buckley
Updated over a week ago