# SMARTY Help Centre

> How can we help today?

## About SMARTY

- [New to SMARTY?](http://help.smarty.co.uk/en/articles/3678490-new-to-smarty.md): We're on a mission to make mobile simple and honest
- [SMARTY and Three](http://help.smarty.co.uk/en/articles/993818-smarty-and-three.md): Wondering about the relationship between SMARTY and Three?
- [Getting the help you need](http://help.smarty.co.uk/en/articles/952734-getting-the-help-you-need.md): Find out how to get answers to your questions or contact us
- [The SMARTY Community](http://help.smarty.co.uk/en/articles/6554226-the-smarty-community.md): Learn about our Community space
- [About our app](http://help.smarty.co.uk/en/articles/5435736-about-our-app.md): Everything you need to know about the SMARTY app
- [SMARTY 🤜🤛 Reboxed®](http://help.smarty.co.uk/en/articles/6312693-smarty-reboxed.md): Find out more about our partnership with Reboxed®
- [What does Three’s merger with Vodafone mean for SMARTY?](http://help.smarty.co.uk/en/articles/10235435-what-does-three-s-merger-with-vodafone-mean-for-smarty.md): Find our more about the merger: A new era of connectivity
- [Terms & Conditions](http://help.smarty.co.uk/en/articles/2197241-terms-conditions.md): SMARTY Terms & Conditions

## Getting started with SMARTY

- [When should I start using my SIM?](http://help.smarty.co.uk/en/articles/4227332-when-should-i-start-using-my-sim.md): Know when’s best to insert your new SMARTY SIM into your device for a smooth set up.
- [Activating my SIM](http://help.smarty.co.uk/en/articles/4227220-activating-my-sim.md): Begin your billing month and start using your shiny new plan
- [Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier](http://help.smarty.co.uk/en/articles/4539514-activating-a-spare-bonus-sim-or-a-sim-bought-in-a-shop-or-other-online-supplier.md): Have a SMARTY SIM at hand and want to activate it? Here's how to do it.
- [SIM delivery](http://help.smarty.co.uk/en/articles/1155166-sim-delivery.md): Know how SMARTY SIMs are delivered to understand when your SIM will arrive
- [Cancel my old phone number and account with my previous provider](http://help.smarty.co.uk/en/articles/4227325-cancel-my-old-phone-number-and-account-with-my-previous-provider.md): See how we can terminate your old number and account services with your previous network provider for you.
- [Checking if your device is 4G-VoLTE compatible](http://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible.md): Check if your device is compatible with our network
- [Using the internet after you’ve joined SMARTY](http://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.md): If you can’t use your available data, here’s how to update your APN settings.
- [Using the right kind of SIM card](http://help.smarty.co.uk/en/articles/1215823-using-the-right-kind-of-sim-card.md): Learn how to get started with one of our SIMs.
- [Setting up voicemail](http://help.smarty.co.uk/en/articles/952741-setting-up-voicemail.md): Discover how to set up voicemail on your SMARTY SIM
- [Unlocking my phone](http://help.smarty.co.uk/en/articles/952706-unlocking-my-phone.md): Need to unlock your device? Here's how to do it.
- [Parental restrictions](http://help.smarty.co.uk/en/articles/1066648-parental-restrictions.md): Find out about how to access adult content and SMARTY's policy on parental controls
- [Your plan agreement with us](http://help.smarty.co.uk/en/articles/6300200-your-plan-agreement-with-us.md): Read about your plan agreement with us

## Switching

- [Keeping your number](http://help.smarty.co.uk/en/articles/7019273-keeping-your-number.md): Keep your old number and bring it over to SMARTY
- [Leaving your number behind](http://help.smarty.co.uk/en/articles/7019294-leaving-your-number-behind.md): Find out how to switch your services to SMARTY and leave your number behind
- [Switching from your old provider within a Group plan](http://help.smarty.co.uk/en/articles/7151494-switching-from-your-old-provider-within-a-group-plan.md): Find out how you can transfer from your old provider within a Group plan
- [Switch to SMARTY via App](http://help.smarty.co.uk/en/articles/8280710-switch-to-smarty-via-app.md)
- [Port-In - Right to Compensation](http://help.smarty.co.uk/en/articles/6955692-port-in-right-to-compensation.md)
- [How do I leave SMARTY?](http://help.smarty.co.uk/en/articles/952726-how-do-i-leave-smarty.md): Here’s how to close your SMARTY account and go to another network.
- [How do I leave SMARTY if I'm a Group Owner?](http://help.smarty.co.uk/en/articles/3417196-how-do-i-leave-smarty-if-i-m-a-group-owner.md)
- [How do I leave SMARTY if I'm a Group Member?](http://help.smarty.co.uk/en/articles/3417190-how-do-i-leave-smarty-if-i-m-a-group-member.md)
- [Leaving SMARTY - Right to Refund](http://help.smarty.co.uk/en/articles/7022336-leaving-smarty-right-to-refund.md)
- [14 Day Money Back Guarantee](http://help.smarty.co.uk/en/articles/4262399-14-day-money-back-guarantee.md): Process your own cancellation

## Account and billing

- [How to reset a forgotten password](http://help.smarty.co.uk/en/articles/3711979-how-to-reset-a-forgotten-password.md): What to do when you have forgotten your password
- [Updating your name](http://help.smarty.co.uk/en/articles/8263788-updating-your-name.md): Find out how you can update the name registered on your account
- [Changing your email address](http://help.smarty.co.uk/en/articles/1295244-changing-your-email-address.md): Learn how to edit this information.
- [Changing your postal address](http://help.smarty.co.uk/en/articles/5649503-changing-your-postal-address.md): Learn how to update your address if you move.
- [How do I change my password?](http://help.smarty.co.uk/en/articles/1921771-how-do-i-change-my-password.md): What to do to update/reset the password on your account.
- [Closing the account of someone who has died](http://help.smarty.co.uk/en/articles/952727-closing-the-account-of-someone-who-has-died.md): Here are your options for taking care of a deceased loved one's account.
- [How do I delete my account?](http://help.smarty.co.uk/en/articles/5228755-how-do-i-delete-my-account.md): Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet
- [How billing works with SMARTY](http://help.smarty.co.uk/en/articles/952716-how-billing-works-with-smarty.md): There are a few payment options to choose from.
- [Setting your plan up to automatically renew](http://help.smarty.co.uk/en/articles/1114630-setting-your-plan-up-to-automatically-renew.md): Learn why it's better to set your account up to auto renew.
- [Topping up your account balance in store via PayPoint](http://help.smarty.co.uk/en/articles/3793308-topping-up-your-account-balance-in-store-via-paypoint.md): Learn how to top up your account in a retail store that supports PayPoint transactions
- [Updating your payment method](http://help.smarty.co.uk/en/articles/952717-updating-your-payment-method.md): Learn how to update your payment method
- [What happens if your account isn't set up to auto-renew?](http://help.smarty.co.uk/en/articles/1155232-what-happens-if-your-account-isn-t-set-up-to-auto-renew.md): Find out what will happen to your service if auto-renew isn't enabled
- [What happens if I don't renew my plan?](http://help.smarty.co.uk/en/articles/1921756-what-happens-if-i-don-t-renew-my-plan.md): Find out what happens when your plan doesn't renew
- [How do I pause my plan?](http://help.smarty.co.uk/en/articles/952720-how-do-i-pause-my-plan.md): Here's how to stop your plan temporarily.
- [About your account balance](http://help.smarty.co.uk/en/articles/3678775-about-your-account-balance.md): Find out how to manage your account balance
- [VAT receipts and invoices](http://help.smarty.co.uk/en/articles/1171295-vat-receipts-and-invoices.md): Find out about VAT receipts and invoices
- [The SMARTY Active Card Check](http://help.smarty.co.uk/en/articles/993724-the-smarty-active-card-check.md): Find out what a card check is and why it needs to be done.

## Data, calls and texts 

- [Unlimited calls and texts: what’s included and what’s not](http://help.smarty.co.uk/en/articles/3827692-unlimited-calls-and-texts-what-s-included-and-what-s-not.md): Here's the lowdown on what’s included in your unlimited calls & texts
- [How can I change my plan?](http://help.smarty.co.uk/en/articles/3684794-how-can-i-change-my-plan.md): If you want to upgrade or downgrade to a different plan, you're in the right place
- [How does the data discount work?](http://help.smarty.co.uk/en/articles/3684751-how-does-the-data-discount-work.md): Learn how unused data is turned into money off your next bill
- [Checking how much data you've got left](http://help.smarty.co.uk/en/articles/951964-checking-how-much-data-you-ve-got-left.md): Find out how easy it is to see your data usage at any point.
- [Need extra data on top of your plan allowance?](http://help.smarty.co.uk/en/articles/951971-need-extra-data-on-top-of-your-plan-allowance.md): How to stay online when you've run out of data for the month.
- [What happens when you run out of data?](http://help.smarty.co.uk/en/articles/952499-what-happens-when-you-run-out-of-data.md): Here are your options when you've used up your allowance.
- [Tethering and mobile hotspots](http://help.smarty.co.uk/en/articles/952828-tethering-and-mobile-hotspots.md): Understand whether you can tether with your SMARTY plan.
- [Are all calls free with SMARTY plans?](http://help.smarty.co.uk/en/articles/952508-are-all-calls-free-with-smarty-plans.md): Learn exactly what's included with our range of plans.
- [Are all texts free with SMARTY plans?](http://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans.md): Learn exactly what's included with our range of plans.
- [Premium, freephone and service numbers](http://help.smarty.co.uk/en/articles/1088481-premium-freephone-and-service-numbers.md): Here's the lowdown on which numbers you can call and text.
- [A quick guide to shortcodes](http://help.smarty.co.uk/en/articles/10364848-a-quick-guide-to-shortcodes.md): Learn how to use shortcodes on SMARTY
- [Changing your Call ID settings](http://help.smarty.co.uk/en/articles/1892997-changing-your-call-id-settings.md)
- [Setting up Call Forwarding](http://help.smarty.co.uk/en/articles/1463317-setting-up-call-forwarding.md): Learn how to set up call forwarding using shortcodes
- [Will an MMS message be chargeable?](http://help.smarty.co.uk/en/articles/952548-will-an-mms-message-be-chargeable.md): Find out exactly what's included our range of SMARTY plans.
- [Delivery reports and SMARTY](http://help.smarty.co.uk/en/articles/2350061-delivery-reports-and-smarty.md): How SMS delivery reports work with your SMARTY SIM

## Network and service

- [Network coverage](http://help.smarty.co.uk/en/articles/952738-network-coverage.md): Discover why the SMARTY network is so powerful.
- [Mobile and Broadband Estimated Maximum Speeds](http://help.smarty.co.uk/en/articles/5744896-mobile-and-broadband-estimated-maximum-speeds.md): The estimated maximum speed that the SMARTY Network \(powered by Three\) will support.
- [What bandwidth and spectrum is available on SMARTY?](http://help.smarty.co.uk/en/articles/4670061-what-bandwidth-and-spectrum-is-available-on-smarty.md): Learn about the difference between 4G, 4G+, VoLTE, and L-Band.
- [Our policy on data shaping and network throttling](http://help.smarty.co.uk/en/articles/1155178-our-policy-on-data-shaping-and-network-throttling.md)
- [Free Wi-Fi on London Underground](http://help.smarty.co.uk/en/articles/5830528-free-wi-fi-on-london-underground.md): Stay connected underground at over 250 stations
- [Coverage on the London Underground](http://help.smarty.co.uk/en/articles/8344653-coverage-on-the-london-underground.md): Find out more about network coverage on the London Underground
- [Emergency Alerts Service](http://help.smarty.co.uk/en/articles/7176337-emergency-alerts-service.md): Find out more about the UK Governments Emergency Alerts Service
- [Am I 5G ready?](http://help.smarty.co.uk/en/articles/5877334-am-i-5g-ready.md): Here’s how you can access our 5G network.
- [Which devices are compatible with 5G?](http://help.smarty.co.uk/en/articles/5871549-which-devices-are-compatible-with-5g.md): To use our 5G network, you will need a compatible device.
- [What is WiFi Calling?](http://help.smarty.co.uk/en/articles/4277656-what-is-wifi-calling.md): Here’s the lowdown on what Wi-Fi Calling is and why it’s great for keeping you connected
- [How do I use WiFi Calling?](http://help.smarty.co.uk/en/articles/4277679-how-do-i-use-wifi-calling.md): Everything you need to know about setting up and using WiFi Calling.
- [Which devices are compatible with WiFi Calling?](http://help.smarty.co.uk/en/articles/4237414-which-devices-are-compatible-with-wifi-calling.md): To use WiFi Calling, first, you'll need a compatible mobile device.
- [My WiFi Calling is not working](http://help.smarty.co.uk/en/articles/4721060-my-wifi-calling-is-not-working.md): Steps to help you troubleshoot WiFi Calling
- [Network Status Checker](http://help.smarty.co.uk/en/articles/6557627-network-status-checker.md): Find out how to check the status of the network in your area
- [Problems with your connection](http://help.smarty.co.uk/en/articles/952851-problems-with-your-connection.md): Find out how to resolve problems with your connection to our network
- [Planned works](http://help.smarty.co.uk/en/articles/2946671-planned-works.md)
- [SMARTY and eSIM](http://help.smarty.co.uk/en/articles/11122358-smarty-and-esim.md)
- [How to Order Your eSIM ⚡](http://help.smarty.co.uk/en/articles/11652679-how-to-order-your-esim.md)
- [Your SMARTY eSIM Questions, Answered 🙋‍♂️📱](http://help.smarty.co.uk/en/articles/11847939-your-smarty-esim-questions-answered.md): So, you’ve got your new eSIM from SMARTY and a few questions. You’re in the right place.
- [Setting Up and Using Your eSIM 📱](http://help.smarty.co.uk/en/articles/11646623-setting-up-and-using-your-esim.md)
- [eSIM Activation Errors](http://help.smarty.co.uk/en/articles/12381882-esim-activation-errors.md): eSIM is quick and easy to set up, but sometimes things don’t go as smoothly as expected. Activation errors can happen if the Wi-Fi connection isn’t strong or if the codes are entered incorrectly.
- [Where to find your eSIM Confirmation Code?](http://help.smarty.co.uk/en/articles/12889696-where-to-find-your-esim-confirmation-code.md): The quick guide to grabbing your eSIM confirmation code.
- [Groups & eSIM](http://help.smarty.co.uk/en/articles/13440168-groups-esim.md): Groups make it easy to manage more than one SMARTY plan in one place. You can also choose whether each plan in your Group uses a physical SIM or an eSIM. This guide explains how eSIM works for Gro...
- [Dynamic Number Allocation](http://help.smarty.co.uk/en/articles/13513459-dynamic-number-allocation.md): Choose from a selection of available numbers when you join SMARTY with an eSIM.

## Going or calling abroad

- [Roaming and international](http://help.smarty.co.uk/en/articles/2090500-roaming-and-international.md): How to travel and call or text abroad with SMARTY
- [Setting up your phone to work abroad](http://help.smarty.co.uk/en/articles/2045756-setting-up-your-phone-to-work-abroad.md): Updating your settings so SMARTY works abroad
- [Roaming in VoLTE destinations](http://help.smarty.co.uk/en/articles/6166164-roaming-in-volte-destinations.md): Find out why VoLTE roaming might be important for you
- [Calling voicemail while you’re roaming internationally](http://help.smarty.co.uk/en/articles/2489559-calling-voicemail-while-you-re-roaming-internationally.md)
- [Setting up your iOS device to work abroad](http://help.smarty.co.uk/en/articles/2045681-setting-up-your-ios-device-to-work-abroad.md): Getting your iPhone or iPad ready to travel
- [Setting up your Android device to work abroad](http://help.smarty.co.uk/en/articles/2045715-setting-up-your-android-device-to-work-abroad.md): For Samsung, Huawei, Sony & other Android devices
- [Setting up your Windows phone to work abroad](http://help.smarty.co.uk/en/articles/2045793-setting-up-your-windows-phone-to-work-abroad.md): Getting your Windows phone ready to work overseas
- [About your roaming data limit](http://help.smarty.co.uk/en/articles/2045884-about-your-roaming-data-limit.md): Helping you control the cost of using your phone abroad.

## Refer a Friend

- [How can I refer a friend to SMARTY?](http://help.smarty.co.uk/en/articles/1403698-how-can-i-refer-a-friend-to-smarty.md): Refer friends to get rewards! They get one, you get one.
- [Referrals FAQ's](http://help.smarty.co.uk/en/articles/1404186-referrals-faq-s.md): Common questions about referring friends.

## Group plans

- [What is a Group plan?](http://help.smarty.co.uk/en/articles/3417277-what-is-a-group-plan.md): Manage multiple accounts, all in one place
- [How do I start a Group?](http://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group.md): Learn how to start your Group plan
- [How do I join a Group plan?](http://help.smarty.co.uk/en/articles/3408165-how-do-i-join-a-group-plan.md): Fancy being part of a Group? Learn how.
- [What is a Nickname SIM?](http://help.smarty.co.uk/en/articles/5723752-what-is-a-nickname-sim.md): Find out about how to set up a Group SIM using the same e-mail address.
- [What can Group owners and members see or do?](http://help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do.md): Learn about the different levels of access and control for Group owners and members.
- [How do payments work in a Group?](http://help.smarty.co.uk/en/articles/3417278-how-do-payments-work-in-a-group.md): Find out about how billing and payments will work if you're in a Group Plan.
- [How do I add or remove members from my Group?](http://help.smarty.co.uk/en/articles/3408167-how-do-i-add-or-remove-members-from-my-group.md): Find out how to add or remove members to your Group plan
- [How do I change my plan or buy add-ons if I’m in a Group?](http://help.smarty.co.uk/en/articles/3417249-how-do-i-change-my-plan-or-buy-add-ons-if-i-m-in-a-group.md): Learn about changing plans and buying add-ons in a Group plan
- [How do I pause my plan as a Group Owner or Member?](http://help.smarty.co.uk/en/articles/3417626-how-do-i-pause-my-plan-as-a-group-owner-or-member.md): Pausing your plan is simple, but what happens depends on which Group plan you’re on.
- [How do I close my Group plan?](http://help.smarty.co.uk/en/articles/12681659-how-do-i-close-my-group-plan.md): If you are a Group Owner and want to close your Group, read how

## SIM and device help

- [Are you on the latest APP version?](http://help.smarty.co.uk/en/articles/8587183-are-you-on-the-latest-app-version.md)
- [I have not received my SIM card](http://help.smarty.co.uk/en/articles/3714235-i-have-not-received-my-sim-card.md): What to do, when you have not received your SIM card.
- [Changed your device and need a different SIM?](http://help.smarty.co.uk/en/articles/1215856-changed-your-device-and-need-a-different-sim.md): Learn how to continue using SMARTY with no interruptions.
- [How to replace your SMARTY SIM](http://help.smarty.co.uk/en/articles/1215834-how-to-replace-your-smarty-sim.md): Learn how to get a replacement SIM
- [What is the default SIM PIN?](http://help.smarty.co.uk/en/articles/1114586-what-is-the-default-sim-pin.md): Find out the default PIN for your SMARTY SIM.
- [My SIM is not working](http://help.smarty.co.uk/en/articles/4488596-my-sim-is-not-working.md): Follow this checklist to diagnose and troubleshoot the issue you’re experiencing.
- [Problems with sending text messages](http://help.smarty.co.uk/en/articles/1170797-problems-with-sending-text-messages.md)
- [Getting and using a PUK code](http://help.smarty.co.uk/en/articles/1159752-getting-and-using-a-puk-code.md): Forgotten your SIM PIN? No worries, it’s easily done.
- [Importing contacts to a new phone](http://help.smarty.co.uk/en/articles/1066640-importing-contacts-to-a-new-phone.md): Find out how to transfer your data to a new device.
- [Problems with your phone](http://help.smarty.co.uk/en/articles/952826-problems-with-your-phone.md): If you've got issues with your phone, here's what to do.
- [Technical issues with SMARTY](http://help.smarty.co.uk/en/articles/952845-technical-issues-with-smarty.md): Here's what to do if you experience any technical problems.
- [Resolving iMessage and FaceTime Issues After Porting to SMARTY](http://help.smarty.co.uk/en/articles/10111421-resolving-imessage-and-facetime-issues-after-porting-to-smarty.md)
- [Using a Smartwatch with SMARTY: What You Need to Know](http://help.smarty.co.uk/en/articles/10131368-using-a-smartwatch-with-smarty-what-you-need-to-know.md)

## Accessibility services

- [Accessibility with SMARTY](http://help.smarty.co.uk/en/articles/967856-accessibility-with-smarty.md): Accessibility and Vulnerable situations policy
- [General accessibility help](http://help.smarty.co.uk/en/articles/967872-general-accessibility-help.md): Discover the apps and information that are available to you.

## SMARTY Add-ons

- [Our Add-Ons](http://help.smarty.co.uk/en/articles/982374-our-add-ons.md): Find out about the add-ons we offer at SMARTY
- [Out of plan add ons](http://help.smarty.co.uk/en/articles/3988852-out-of-plan-add-ons.md): At SMARTY we like to keep things simple.

## Privacy and Security

- [Improving the security of your account through Multi Factor Authentication](http://help.smarty.co.uk/en/articles/5390803-improving-the-security-of-your-account-through-multi-factor-authentication.md): Find out about the one time passcode we'll send you to access your account
- [Stay One Step Ahead of Fraud](http://help.smarty.co.uk/en/articles/13859846-stay-one-step-ahead-of-fraud.md): 🔐 Learn how to spot fraud early and keep your number and personal information secure.

## SMARTY Social Tariff

- [How do I submit a change of plan request for SMARTY Social Tariff?](http://help.smarty.co.uk/en/articles/6956499-how-do-i-submit-a-change-of-plan-request-for-smarty-social-tariff.md)
- [SMARTY Social Tariff FAQs](http://help.smarty.co.uk/en/articles/6930106-smarty-social-tariff-faqs.md)
- [SMARTY Social Tariff](http://help.smarty.co.uk/en/articles/6867479-smarty-social-tariff.md)