If you’ve changed your device and you need a different type of SIM card to the one you’ve been using, take a look at the card we sent you when you first joined SMARTY.

We sent you a card with 3 types of SIM card attached to it (standard, micro and nano). 

  • Standard SIMs are mainly used in older phones, such as the Samsung Galaxy SII. 
  • Micro SIMs are the norm these days and if you've got a smartphone from 2010 or newer, you'll probably need this type of SIM. 
  • Nano SIMs are required for really new phones. 

You can just use one of the other 2 kinds of SIM right away and carry on as normal.

No longer got that original card?

No worries. Please just get in touch with us via the web chat so that we can sort out the correct SIM for you.

Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays). 

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

One final thing...

Don't forget that if you'd like to use SMARTY on a different device, your new phone must still be 3G or 4G compatible for everything to work.

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