We think that it’s vitally important to protect younger mobile phone users from accessing potentially inappropriate content on the internet.

Our network has strong filters that are automatically applied to all SMARTY customers. 

However, if you’d like to unblock adult content on your phone then just log into your dashboard, select Account settings from the menu and turn the filter off. 

You’ll need to register a valid credit card (not debit card), which we validate by taking a £1 transaction and immediately refunding it. 

You need to be logged in for this link to jump directly to your settings

If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on.

Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to get updated. If your change hasn’t gone through after 15 minutes, try restarting your device. 

And, of course, if you need any help, please get in touch with us via web chat.

Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays). 

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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