At SMARTY, keeping your account secure is part of making mobile seamless. Fraudsters are always looking for new ways to trick people into sharing personal information, but with the right protections in place, you can stay one step ahead.
š How We Help Protect You
Security should be strong, but simple.
Thatās why we use Multi-Factor Authentication (MFA) to add an extra layer of protection to your account.
Hereās how it works:
You log in with your email and password.
We send a 6-digit one-time passcode to your SMARTY number or email address.
You enter the code to access your account.
From time to time, weāll ask you to complete MFA again, even on trusted devices or browsers to make sure itās really you.
ā ļø Important Things to Remember
Letās keep this clear:
Weāll never call you unless youāve requested a call back from our Complaints team.
Weāll never ask for your MFA code on a call, email, or chat.
If anyone asks for your code - itās not us.
Your MFA code is for you only. Sharing it gives someone else the keys to your account.
š§ Your Email Security Matters Too
Even with MFA on your SMARTY account, your email is the gateway to your account.
We recommend:
Using a strong, unique password that you donāt use anywhere else
Turning on Multi-Factor Authentication for your email account
Being cautious of unexpected links or login requests
A secure email means a secure SMARTY account.
šØ Something Doesnāt Look Right?
Contact us straight away if you notice:
A sudden loss of service
A message about a replacement SIM, eSIM, or PAC code you didnāt request
Any account activity that doesnāt feel right
The sooner you let us know, the sooner we can help.
š§ Email Security Guidance from Major Providers
Leading email providers all promote similar steps to help keep accounts secure. Hereās a breakdown of what each one recommends:
ā
Apple (iCloud)
Apple (iCloud)
Turn on Two-Factor Authentication (2FA) for Apple ID
Use a strong, unique Apple ID password
Enable account recovery contacts or recovery keys
Regularly review devices signed in to your Apple ID
Be cautious of phishing emails pretending to be Apple
Keep devices updated with the latest iOS/macOS security patches
Apple also advises never sharing verification codes, even if someone claims to be Apple Support. You
Outlook (Microsoft)
Outlook (Microsoft)
Enabling Two-Step Verification
Using the Microsoft Authenticator app where possible
Creating a strong, unique password
Reviewing recent activity on your Microsoft account
Removing unfamiliar devices or sessions
Setting up account recovery information (backup email and phone number)
Reporting suspicious emails using built-in phishing tools
Microsoft also flags āimpossible travelā logins ā a sign someone else may be accessing your account.
Yahoo
Yahoo
Use a strong, unique password
Check recent login activity
Keep recovery details up to date
Avoid clicking suspicious links in unexpected emails
Log out of shared or public devices
Yahoo also recommends regularly reviewing connected third-party apps.
ā
Gmail
Gmail
Enable 2-Step Verification
Use Google Prompt or an authenticator app instead of SMS where possible
Complete the Google Security Checkup
Review devices and third-party apps with account access
Set up recovery phone numbers and email addresses
Turn on suspicious login alerts
Google also recommends passkeys as an added layer of protection where available.