To protect your account from fraud and improve security, we use Multi-Factor Authentication (MFA). 🔒
This means that when you log in, you'll be asked for your email and password. We'll then send you a 6-digit one-time passcode to your SMARTY number or email address, and you'll need to enter this to proceed with login and access your account.
To keep your details secure from fraudsters, we'll ask you to complete MFA every so often for each device/ browser that you have logged in to and chosen to trust.
If you choose not to trust your device/ browser, then you’ll be required to complete MFA every time you login to your SMARTY account.
FAQ's 💭
How do I get my one-time passcode? 📲
How do I get my one-time passcode? 📲
By SMS to your registered SMARTY number, or your registered SMARTY email address. To request the passcode via e-mail, click the link below the resend code button. Your code is valid for 10 minutes.
I can't access my phone / my SIM is in a router, how can I get the code?
I can't access my phone / my SIM is in a router, how can I get the code?
You can access your code via email in addition to SMS. You just need to click the link below where it says 'resend code' when you try to log in. Please allow up to 10 minutes for the e-mail to be received.
I am not receiving my code 😭
I am not receiving my code 😭
Allow up to 10 minutes for the code to arrive
Don't request too many codes! You need to enter the most recent code you've received, as each time you request a new code, it makes the old one invalid.
If you've requested the code via email, check spam/junk folders.
If you've requested the code via SMS and email and it's been longer than 10 minutes, get in touch so our experts can help.