Please note: If you do not have access to your old SIM, you will need to contact your previous provider to help get your switching information.
Text 'PAC' to 65075 for free from your old provider's SIM.
You may be asked to provide your date of birth to verify the request.
You'll be sent a PAC within 60 seconds. 📲
Your provider’s reply must also include important information about any early termination charges or pay-as-you-go credit balances, including any refunds that you may be eligible for.
If you'd like to switch from SMARTY to a different provider check our 'Leaving SMARTY' hub to find out more about your switching information.