All Collections
Switching
Find out more about switching to and from SMARTY
Switching to SMARTY
All the info you need on switching to SMARTY
Keeping your numberKeep your old number and bring it over to SMARTY
Leaving your number behindFind out how to switch your services to SMARTY and leave your number behind
Switching from your old provider within a Group planFind out how you can transfer from your old provider within a Group plan
Switch to SMARTY via App
Port-In - Right to Compensation
Leaving SMARTY
All the info you need on switching from SMARTY
How do I leave SMARTY?Here’s how to close your SMARTY account and go to another network.
How do I leave SMARTY if I'm a Group Owner?
How do I leave SMARTY if I'm a Group Member?
Leaving SMARTY - Right to Refund
14 Day Money Back GuaranteeProcess your own cancellation
FAQs
Here you can find answers to frequently asked questions
What is PAC?
How do I request a PAC?Keep your old number and bring it to SMARTY
What is STAC?
How do I request a STAC?Cancel your old number and account with your previous provider
How do I view my switching information?
When will my number be transferred?
Can I switch when I'm abroad?
Can I change the switching date or cancel the request?
My number transferred to SMARTY but I can't make or receive calls
Am I still going to be charged by the old provider if I used a PAC/STAC?
What accessibility services can you provide once I transfer my services to SMARTY?