Sorting the affairs of a loved one who has passed away can be very distressing. We’ll do everything we can to make this as painless as possible.
As a family member, next of kin, solicitor or friend, you can ask us to close the account.
We do require a copy of the customer's death certificate to verify this, so please have this ready when you contact us.
Please email a copy of the death certificate to proofs@support.smarty.co.uk.
The team will aim to respond within a day.
Please be aware that we can't transfer the ownership of a loved one's account to another person's name. We know that this is inconvenient, but it’s a legal requirement that’s designed to protect our customer's personal details.