Normally, when you join SMARTY, all your settings will update automatically and everything should work fine.
However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN) settings.
In all likelihood, you’ll need to replace your current APN settings with SMARTY’s details.
This article reveals how to find your APN settings and tells you what to enter. Please ensure that you read this guide in full because, if you’ve got an iPhone, there’s an extra step to complete.
Also, if you’re using a Sony Xperia or OnePlus device, then you’ll need to enter different details. We’ve listed these settings below, too.
Here’s how to find your APN settings:
- On Android: Settings > More… (under Wireless & Networks) > Mobile Network > Access Point Names > 3 > Edit Access Point
- On iOS: Settings > Mobile > Mobile Data Options > Mobile Data Network
Found your APN details?
Next, replace what’s there with the information below. Remember, if you’ve got a Sony Xperia or OnePlus device, you'll need to follow the link below.
User name: [leave this field blank]
Password: [leave this field blank]
MMS proxy: 184.108.40.206
MMS port: 8799
APN type: internet + mms
If you have a Sony Xperia:
If you have a OnePlus:
An additional step for iPhone users
If you’ve got an iPhone, you will also need to change the 4G settings so that it reads ‘Data only’ instead of ‘Voice and data’.
Still got issues and need more help?
Please contact us via web chat. Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.