Please note: Due to the ongoing impacts of COVID-19 Royal Mail have made some changes to service as a result you may find you’re waiting a little longer than expected to get your hands on your new SMARTY SIM. Don’t worry though, it’s on its way. In the meantime please accept our apologies for the delay and thank you for your patience. For more information on deliveries please click here.
SMARTY SIMs will be delivered via Royal Mail. As such, if you place an order before 4pm, you should receive your SIM within 2 business days.
If you request a SIM after 4pm on a Friday or over the weekend, the order won’t be processed until Monday – which means you should receive your SIM by the end of Wednesday.
Has your SIM not been delivered?
If your SIM hasn’t been delivered on time, please get in touch with us via the web chat so that we can look into the issue.
Web chat is available 9am-5pm, 7 days a week.
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.