Please note: Due to the ongoing impacts of COVID-19 Royal Mail have made some changes to service as a result you may find you’re waiting a little longer than expected to get your hands on your new SMARTY SIM. Don’t worry though, it’s on its way. In the meantime please accept our apologies for the delay and thank you for your patience. For more information on deliveries please click here.

As soon as you place an order for a new SMARTY SIM, you’ll receive an email from us confirming your order. As soon as it’s left the warehouse, you’ll receive another email confirming it’s been dispatched.

All our deliveries are handled by Royal Mail First Class, and we don’t receive any information about the delivery of your SIM after it’s been dispatched.

If you place an order within a business day (Monday-Friday 8AM-5PM) it should be delivered to you within 2 business days. Outside of that, it might take an extra business day, or longer if it’s a Bank Holiday.

Please allow at least 5 business days before getting in touch as your SIM may still be in transit.

If you think there’s been an issue with your delivery, don’t worry, we’re here to help. Get in touch with our support team who can help you order a free replacement SIM.

Webchat is available 7 days a week between 9am and 5pm.

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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