SIM delivery

Know how SMARTY SIMs are delivered to understand when your SIM will arrive

Casey avatar
Written by Casey
Updated over a week ago

As soon as you place an order for a new SMARTY SIM, you’ll receive an email from us confirming your order. 📩

Then, when it's left the warehouse, you’ll receive another email confirming it’s been dispatched and it's on route to you!

All our deliveries are handled by Royal Mail First Class, so we don't receive any tracking information about the delivery of your SIM after it’s been dispatched. 📬


FAQ's

When will my SIM arrive? 📅

If you place an order within a business day (Monday-Friday 8am - 5pm) it should be delivered to you within 2 business days.

Outside of that, it might take an extra business day, or longer if it’s a Bank Holiday or over a festive period.

My SIM hasn't arrived 😞

Please allow at least 5 business days for your SIM to reach you as it may still be in transit. Bear in mind, deliveries over bank holidays and festive periods will experience delays.

If it's been longer than 5 business days, and you have not received your SIM card, it may have been lost in transit. Don't worry, you can order a free replacement via your dashboard. Simply log in and select My SIM hasn't arrived.

Check your delivery address is displayed correctly, if not you can update it before you order.

Can you provide me with a Royal Mail tracking ID?

As we send our SIMs via 1st class post, we don't receive any tracking information after your SIM is dispatched. However, you'll receive an email from us to confirm once your SIM has been dispatched.

Can I have my SIM sent by signed delivery or another courier?

Unfortunately, we can't send your SIM via another postal service or use a different Royal Mail method, such as signed for or tracked.

Do you ship internationally? 🌎

We can only send our SIMs to UK postal codes.

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