Problems with your phone

If you've got issues with your phone, here's what to do.

Poppy avatar
Written by Poppy
Updated over a week ago

Whether it's a coverage glitch, a text not going through or trouble making calls, it’s annoying when stuff goes wrong. If you have an issue with your phone, then please go online, log in to your SMARTY account and check out our Help Centre. 

If you can’t see the info you need or you’re unable to resolve your issue, please get in touch with us via web chat.

Web chat is available 8am-8pm, 7 days a week. 

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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