From not being able to log in through to failed payment problems, if something’s not right, please check out our Help Centre.
You can also get help through our SMARTY App, by going to the Dashboard screen and selecting Help at the bottom.
If you don't find the information you need, contact us via web chat. Web chat is available 9am-5pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.