We’ve been working with the Disability Accessibility Centre to ensure that the SMARTY website is accessible and easy to use for everybody.
We use the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) standards to see how we’re doing. WCAG 2.0 is a set of guidelines made by the Web Accessibility Initiative, which looks at how accessible a website is.
Most of the pages on our site meet level ‘A’ compliance using these rules and we’re working towards reaching at least level ‘AA’ compliance across the site.
At SMARTY, we use CSS for the visual layout of our site. If your browser or browsing device doesn’t support stylesheets, the content of each page is still accessible.
This site has been developed using relative font sizes to allow users to control text sizes. You can choose text sizes by following these instructions.
Microsoft Internet Explorer users can change their text size by selecting: View, Text Size and then Larger.
Firefox users can change their text size by selecting View, Text Size and then Increase.
Safari users can change their text size by selecting View, Make Text Bigger.
Chrome users can change their text size by selecting menu then Settings, Show advanced settings, Web Content and then Page Zoom.
We’re always looking for ways to improve, so if you’ve got any comments or suggestions about how to improve the accessibility of the SMARTY website, we’d love to hear from you.
SMARTY's accessibility team is available between 9am and 5pm, Monday to Friday (excluding Christmas day and New Years day).
To contact us, please use one of the options below:
Talk to us on web chat
Look for the web chat icon in the bottom right-hand corner of our site. Just click it and send us a message. To chat from the SMARTY App, login, click Help and tap the icon in the top-right.
Email us
You can email us at: smartyaccessibilityservices@smarty.co.uk
Call us
This phone number is solely dedicated to our customers who require additional support for their disability. The accessibility team will not be able to help with any non-related accessibility or vulnerability issues.
Call our accessibility team on 0333 338 1047 between 9am and 5pm, Monday to Friday (excluding Christmas day and New Years day)
Textphone
Our number is 0800 033 8011. We're here between 9am and 5pm, Monday to Friday (excluding Christmas day and New Years day).
Minicom
Contact us on 0800 358 6799 between 9am and 5pm, Monday to Friday (excluding Christmas day and New Years day).