If your SIM has arrived in the post and you're ready to activate, watch the below video to help you get started 💃
Activation should happen in just a few minutes but could take up to 2 hours.
We’ll send you an email and a text to your SMARTY SIM when your SIM is activated.
You’ll automatically get a brand new SMARTY number when you join. You can start using this number as soon as your SIM is up and running.
🔍 Remember, only activate your SIM on the day you want your plan to automatically renew each month.
Once this date is set, it can't be changed unless you pause your plan!
FAQ's
I'm having issues activating my SIM 😭
I'm having issues activating my SIM 😭
Please allow up to 2 hours for your SIM to activate.
Next, try restarting your device. We know this is the basics, but it's a good way to refresh settings and make sure SIM services are up and running.
Ensure your SIM is inserted correctly, we know they are small so check they are sat the correct way in the SIM tray.
Make sure that your phone is compatible 👇
To use SMARTY, your device must be:
Phones: 4G VoLTE (most are compatible) or 5G enabled
Dongles & Mi-Fis: Minimum 4G
I want to transfer my number to SMARTY 📲
I want to transfer my number to SMARTY 📲
I want to cancel my old number with my previous provider
I want to cancel my old number with my previous provider
Need extra support?
If your SIM has taken longer than 2 hours to activate or if you need extra support with activation, get in touch.
Our Customer Care Experts are available from 8am-8pm 7 days a week 👇