All CollectionsGetting started with SMARTYGetting set up

Cancel my old phone number and account with my previous provider

Cancel my old phone number and account with my previous provider

See how we can terminate your old number and account services with your previous network provider for you.

Written by Mike

Updated over a month ago

Are you looking to switch to SMARTY or leave us? Use the relevant section below to find our more info. 👇

Switching to SMARTY

Keeping your number

Leaving your number behind

Switching from your old provider within a Group plan

Port-In - Right to compensation

Leaving SMARTY

How do I leave SMARTY?

How do I leave SMARTY if I'm a group owner?

How do I leave SMARTY if I'm a group member?

Leaving SMARTY - Right to refund

Frequently asked questions

How do I request a PAC?

How do I request a STAC?

How do I view my switching information?

When will my number be transferred?

Can I switch when I'm abroad?

Can I change the switching date or cancel the request?

My number transferred to SMARTY but I can't make or receive calls

Am I still going to be charged by the old provider if I used a PAC/STAC?

For any questions please contact us via webchat or email us. If you need accessibility support, you can arrange to speak to our Excellence team.

Related Articles

How do I leave SMARTY?

How do I request a STAC?

Keeping your number

Leaving your number behind

Switching from your old provider within a Group plan