Update your phone settings before you go
Before you can use SMARTY abroad, you need to make an important change to your phone settings. Find out more here.
Travelling in the EU
Use your SMARTY plan as normal. Everything works like home. Data comes out of your monthly allowance or data add-ons. Calls and Texts are unlimited. No hidden charges. No extra costs.
Travelling outside the EU
To use your phone when travelling outside the EU you need to top up your cash balance. You can do this in your dashboard.
Calls, texts and data when abroad will then be deducted from your cash balance. It's a bit like Pay As You Go. You only pay for what you use, and not a penny more.
All international calls and texts are paid for with your cash balance. Top this up to ensure you can make calls.
What if I don't use all my cash balance?
If you don’t use all your cash balance, you can choose to put that money towards your next month's plan or leave it as a cash add-on. If you want to move your money, just select the option to 'convert cash balance' on your dashboard.
What if I use all my cash add-on?
Don't worry if you do, either use the link in the notification text message or go to smarty.co.uk, log in to your SMARTY dashboard, click on ‘Buy cash add-on’ and follow the instructions.