Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. 

However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN) settings.

In all likelihood, you’ll need to replace your current APN settings with SMARTY’s details.

This article reveals how to find your APN settings and tells you what to enter. Please ensure that you read this guide in full because, if you’ve got an iPhone, there’s an extra step to complete.

Also, if you’re using an iPhone or a Sony Xperia device, then you’ll need to enter different details. We’ve listed these settings below, too. 

Here’s how to find your APN settings:

  • On Android: Settings > More… (under Wireless & Networks) or Connections > Mobile Network > Access Point Names > 3 > Edit Access Point

  • On iOS: Settings > Mobile > Mobile Data Options > Mobile Data Network

Found your APN details?

Next, replace what’s there with the information below. Remember, if you’ve got a Sony Xperia device, you'll need to follow the link below. 

General APN settings:

Name: 3
User name: [leave this field blank]
Password: [leave this field blank]
MMS proxy:
MMS port: 8799
APN type: [leave this field blank]

iPhone APN settings:

Mobile Data
Username: [leave this field blank]
Password: [leave this field blank]
MMS: [leave this field blank]
Username: [leave this field blank]
Password: [leave this field blank]
MMS Proxy:
MMS Max Message Size 307200

An additional step for iPhone users

If you’ve got an iPhone, you will also need to change the 4G settings so that it reads ‘Data only’ instead of ‘Voice and data’.  

If you have a Sony Xperia:

If you have a Windows phone:

Still got issues and need more help?

Please contact us via web chat. Web chat is available 8am-8pm, 7 days a week.

If you need help outside of these times, you can still submit your question. We'll reply as soon as possible to the e-mail address used to contact us.

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