SMARTY uses Three's mobile network to give you great service around the UK. To ensure you're always getting the best service, Three are in the process of upgrading its cell sites across the country. If we believe you'll be impacted by this work, we’ll send you an SMS in advance.
If you've received a message from us, any work that might impact your service is aimed to be completed within 8 hours. If you're outside, it's likely that other cell sites in the area will still provide you with coverage but this may not be the case when indoors. It's possible that, while the other sites will be working hard to pick-up the increased requests to cover one being down, speeds could be reduced. The good news is that, when the work is completed, you should experience improved 4G speeds.
You can check the service status in your area at anytime using our coverage checker, which will provide detail of any work being carried out.
If you need to get in touch with us for any reason, please use the web chat option. You'll find the icon (see below) to launch chat in the bottom right of your screen if you are using a browser, or via the Help section of the SMARTY App.
Web chat is available from 8am-8pm, 7 days a week.