About your account balance

Find out how to manage your account balance

Mike avatar
Written by Mike
Updated over a week ago

Account balance is available credit in your account you can use towards money off your next renewal or towards the purchase of an add-on.

For example, you go on holiday and buy a £10 out-of-plan add-on to use your phone abroad. You come back and you have £5 of the add-on left. You can convert this £5 to your account balance to be used towards your next renewal!

Converting your account balance is easy.. 🚀

  1. Head to your Dashboard

  2. Scroll down to your add-ons and click Manage add-ons

  3. Then click Convert to account credit

  4. Confirm your choice by selecting Yes, continue

  5. Job done! You'll receive an email to confirm the change has gone through - it might take a few minutes for your dashboard to update.

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