Step 1: Make sure your phone’s software is up to date - you’ll be able to check this in your settings.

Step 2: Check that your device is compatible.

Step 3: If you have a compatible device, find your phone's manufacturer from the list below and check the instructions on how to turn on WiFi Calling for your device. Look out for "Three WiFi Call" to know it's working.

Pro tip: Check out our tips for using WiFi Calling for more info on travelling abroad, public hotspots, and WiFi requirements.

Apple iPhone

1. From the home screen tap Settings

2. Tap Mobile Data

3. Tap WiFi Calling

You can now enable WiFi Calling.

-

Google Pixel

1. From the home screen, tap Phone

2. Tap Menu

3. Tap Settings

4. Tap Calls

5. Tap WiFi Calling

You can now enable WiFi Calling.

-

Huawei/Honor

1. From the home screen, tap Phone

2. Tap Menu

3. Tap Settings

4. Tap WiFi Calling

You can now enable WiFi Calling.

-

LG

1. From the home screen, tap Phone

2. Tap Menu

3. Tap Call Settings

4. Tap WiFi Calling

You can now enable WiFi Calling.

-

Razer

1. From the home screen, tap Phone.

2. Tap Menu

3. Tap Settings

4. Tap Calls

5. Tap WiFi Calling

You can now enable WiFi Calling.

-

Samsung

1. From the home screen, tap Phone

2. Tap Menu

3. Tap Settings

4. Tap WiFi Calling

You can now enable WiFi Calling.

-

Sony

1. From the home screen, tap Phone

2. Tap Menu

3. Tap Settings

4. Tap Calls

5. Tap WiFi Calling

You can now enable WiFi Calling.


If you want to call the emergency services on 999 with our WiFi Calling service – please note that your access to emergency calls may cease if there is a power cut or failure, or a failure of your internet connection. You may also be asked to confirm or provide your location when making an emergency call to enable the correct emergency organisation to respond. Your emergency call may also not receive the same network priority as an emergency call made on a mobile or fixed network, so we would recommend using a mobile or fixed network if you are having problems connecting with WiFi. Please do also register and keep us updated on the location where you are using the [service/device], so we have your latest location information.


Helpful links

What is WiFi Calling?

Which devices are compatible with WiFi Calling?

Tips for using WiFi Calling

My WiFi Calling is not working

Did this answer your question?