What is a Nickname SIM?

Find out about how to set up a Group SIM using the same e-mail address.

Mike avatar
Written by Mike
Updated over a week ago

Want multiple SMARTY SIMs set up as Group plan with the same e-mail address? No worries, we’ve got you covered.

If you’re a single user and would like to order another SIM for your tablet or mobile WiFi device, you’ll have the option to choose a nickname when purchasing this additional plan. Your SIMs will be accessible from the same dashboard, and you’ll benefit from the 10% discount on the cost of each monthly tariff.

To set up a Nickname SIM, when adding a new SIM select ‘No, I wouldn’t like to give someone view-only access’. View-only members will be able to login separately to view their plan, so a different e-mail address and some additional details are needed. We’ve broken down what view-only access allows you to see or do here.

If you’ve chosen not to allow view-only access, then you’ll be adding a Nickname SIM to your Group.

Things to bear in mind

  • A nickname SIM can only be managed via the Group Owner account

  • Group ownership cannot be transferred from the Owner to the Member

  • The option to add a separate e-mail address or remove a Nickname SIM isn’t possible

If you need to pause payment for your nickname SIM, you can get in touch with support via webchat. You’ll find the icon to launch chat in the bottom right of the screen.

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