Unlocking my phone

Need to unlock your device? Here's how to do it.

Casey avatar
Written by Casey
Updated over a week ago

When a phone or tablet is locked, it'll only work with the network that it was bought from. Ofcom banned mobile operators from selling locked phones after December 2021, so if you purchased your device in the UK after this date, you should be good to go.

How can I tell if my device is locked?

If you insert your SMARTY SIM into your device and it works, it means your device is unlocked and you're good to go, woohoo! πŸ’ƒ

If it doesn't work (*sigh* 😞) and you're asked for a SIM Network Unlock PIN or see a screen that displays SIM Not Supported, it means your device is locked to the network it was purchased from.

Any devices purchased from Dec 2021 from networks will already be unlocked. Devices before then may need to be unlocked.


How long does it take to unlock a device? ⌚

The time needed to unlock a device depends on the network processing the change.

Some networks will unlock a device straight away, while others may take a bit longer. In some cases, the unlocking process could take up to 30 days.

How much will it cost to unlock my device? πŸ’·

Some networks do charge a fee to unlock your device, they may only charge if the device is still in contract, but you'll need to check this with them directly.

How do I unlock my device? πŸ”“

We recommend contacting your previous mobile provider and asking them to help.

Every network has the ability to unlock a device, but some networks do charge a fee for this.

Handy Network contact details:

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