From a card expiring through to a banking error, there are many reasons why a payment might fail. 

If you’re continually having payment issues, head to our Help Centre, or click Help in the SMARY App.

If you can’t find the info you need, please get in touch with us via web chat.

Web chat is available 9am-5pm, 7 days a week. 

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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