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Updating your payment method

Learn how to update your payment method

Written by Casey

Are you looking to update your payment method in the app or on the website? We've made it really easy 👇

App 📲

  1. Open the SMARTY app and tap ‘You 🙂’ in the bottom right corner.

    SMARTY app dashboard showing data usage (6GB left), unlimited calls/texts, and a “Visit the SMARTY Community” banner. Bottom navigation bar highlighted on “You” with a blue arrow.

  2. Go to Account Settings

  3. Then select Payment Settings.

    An app screen titled “Account settings,” listing options including Personal details, Payment settings (highlighted with an arrow), Content and device settings, and Your number.

  4. Here, you’ll see your current payment methods and Auto-Renew status.

    app screen titled “Payment settings” showing saved payment methods, PayPoint, an Add payment method button, and an Auto‑renew option marked as enabled with explanatory text below.

To add a new payment method:

  • Tap Add Payment Method.

  • Note: This won’t remove your existing payment method.

To replace your current payment method:

  1. Tap Auto-Renew Settings and disable Auto-Renew.

  2. You’ll then see: “Still remember card details?”

    A mobile app screen showing Auto‑renew turned on, with a toggle switch in the background and a pop‑up asking to remember card details, offering OK, Don’t Allow, and Cancel options.

  3. Tap Don’t Allow – this will delete your current payment method.

  4. Go back and add your new payment method.

  5. Be sure to re-enable Auto-Renew if you want your plan to renew automatically.

Web 💻

  1. Head to your dashboard and click Account settings

  2. Then Payment settings

  3. Untick auto-renew and Securely store your card details for future payments

    A settings page with checkboxes for Auto‑renew and Securely store your card details for future payments, explanatory text about auto‑renew charges, a warning to update payment settings, and a disabled Update payment settings button.

  4. Save these changes by clicking Update payment settings

  5. Now, no details are stored so you can go back into your Payment settings and enter new details

    A Payment settings page showing options to pay by card, PayPal, Google Pay, or PayPoint, with checkboxes for Auto‑renew and securely storing card details, plus a disabled Update payment settings button.

  6. Remember to click auto-renew and Securely store your card details for future payments if you want your plan to renew automatically each month! 💸

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