When you’ve activated your SIM card and your phone is up and running, don’t forget to make sure that your voicemail is working okay.

Dial 123, choose a PIN, select # and confirm. After recording your name, you’ll be asked to record a message that callers will hear when you don’t answer.

You can change your message whenever you want.

If you forget your PIN, dial 123 to access your voicemail and follow the instructions to create a new one.

Deactivating your voicemail

It is possible to turn your voicemail off completely, but you won't be able to do this yourself. 

If you'd like to deactivate your voicemail, get in touch with us via web chat so that we can arrange for this to happen.

Please note that turning off your voicemail will take up to 48 hours to complete from the time that we acknowledge your request.

If you're using your SIM outside the UK and you've previously requested that we switch of your voicemail, please be aware that it may be active while you're roaming overseas.

Web chat is available from 8am-8pm, 7 days a week.

If you need help outside of these times, you can still submit your question via web chat and leave your email address. We’ll reply as soon as possible and you'll be updated via email.

For text relay users, who wish to use the Relay UK service to listen to voicemail, you’ll just need to dial 18001 07782333123.

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