If you can't find the right settings on your device, check out this article where we go over a variety of devices.

Standard Calls and texts are unlimited, in and between EU destinations and back to the UK (unless you're on a data-only plan). For premium rate numbers, you'll require an out-of-plan add-on. You can buy one via our App or web dashboard, where you can also monitor the spending.

Data comes out of your monthly UK allowance or data add-ons. If you’re on a plan with data over 12GB, you will be subject to our fair use roaming limit of 12GB each plan month. We will send you a notification as you are reaching your roaming limit. The fair use roaming limit does not apply in the Republic of Ireland.

Please see our Price Guide for more information on our Fair Use Policy and to see which destinations are included in you EU roaming allowance.

We always suggest using Wi-Fi whenever you can and keeping an eye on your data usage while travelling to save on costs. But if you need extra data, you’ve got two options depending on your plan.

Remember: You'll only be able to use an add-on when you have an active plan. If you haven't renewed your plan, you won't be able to use any of our services, including any available add-ons.

If you’re using roaming services from a third party, like a ferry company, instead of SMARTY, just keep in mind that you might run into things like high charges and spotty service. To avoid high charges, we recommend turning off roaming when on ferries.

To ensure all customers can benefit from roaming at no extra cost in the EU, we have put in place a fair use policy for EU roaming which includes safeguards to prevent prolonged periods of roaming. Details of this can be found in our Price Guide.

We will monitor your usage, and if you spend 60 consecutive days abroad, we have the right to suspend all services on your account. This means that you will not be able to use your SIM. Roaming while in or outside the EU counts towards your consecutive use. We'll send you an alert two weeks before a suspension is applied.

If you've had your services suspended and have since returned to the UK, please contact us to let us know of the change in your location, and we'll unblock your services.

Note: If your services are suspended and you have auto-renew enabled, your plan will continue to renew automatically. To disable this, head to your payment settings.

To use your phone when travelling outside the EU, you'll need an out-of-plan add-on. You can do this via our App or web dashboard, where you can also monitor your spending.

Calls, texts and data when abroad will then be deducted from the add-on. It works a bit like Pay As You Go - you only pay for what you use, and not a penny more.

Note: premium rate calls might not be possible when roaming outside of the EU, depending on the location and the number you're trying to call.

Check which destinations you can roam in and see the costs for roaming in those destinations in our Price Guide.

To make an international call, you'll need an out-of-plan add-on. The cost per minute will be deducted from your add-on balance.

Check how much it costs for each destination in our Price Guide.

To get an idea of how many minutes you'll get to that destination based on the value of the add-on you buy, use our add-on helper tool!

You can take simple steps to avoid inadvertent roaming at borders, such as:

To avoid charges near the Northern Ireland border, you can use your full UK plan allowance in the Republic of Ireland.

Absolutely, just bear in mind the 12GB fair usage EU roaming limit still applies if you're in the EU and the data charges still apply internationally.

If you don’t use all your add-on, you can choose to put that money towards your next month's plan or leave it as an out-of-plan add-on. If you want to move your money, just select the option to 'convert' on your dashboard.

When roaming, you're connected to a local operator’s network so you may not receive the same level of coverage and speed as you’re used to on the SMARTY network.

Your device will automatically connect to the strongest supported carrier available. However, you can manually toggle to another network in your Settings to see if you receive a better connection on another operator.

If you have a 3G only device, unfortunately, even if your device works fine with SMARTY in the UK, it won’t work in a country where 3G has been switched off. Since you’re connected to a local network abroad, we don’t have control over which devices are compatible or info on specific networks and their devices.