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How do I leave SMARTY if I'm a Group Member?
How do I leave SMARTY if I'm a Group Member?
Poppy avatar
Written by Poppy
Updated over a week ago

We're sad to see you go, and if there's anything we can do to help then please don't hesitate to contact our support team.

Get a PAC to keep your number

You'll need a PAC to keep your current number when you change networks. To request this you can use any of the options below:

  • Log into your Dashboard/App - Go to 'Settings' -> 'Manage Plan' -> 'Leave SMARTY'. Your PAC will be generated on screen and you will receive a SMS/Email with the switching information as well.

  • Text 'PAC' followed by your date of birth in the format 'DDMMYY' to 65075. Your PAC will be sent back by text and email within 60 seconds. Example: PAC 240689

  • Contact our support team via webchat or email team@smarty.co.uk to request your PAC.


Get a STAC to close down your number

You'll need a STAC to leave your number behind when you change networks. To request this you can use any of the options below:

  • Log into your Dashboard/App - Go to 'Settings' -> 'Manage Plan' -> 'Leave SMARTY'. Your STAC will be generated on screen and you will receive a SMS/Email with the switching information as well.

  • Text 'STAC' followed by your date of birth in the format 'DDMMYY' to 75075. Your STAC will be sent back by text and email within 60 seconds. Example: STAC 240689

  • Contact our support team via webchat or email team@smarty.co.uk to request your STAC.


View your switching information

  • Log into your Dashboard/App - Go to 'Settings' -> 'Manage Plan' -> 'Leave SMARTY'. Your INFO will be generated on screen and you will receive a SMS/Email with the switching information as well.

  • Text 'INFO' followed by your date of birth in the format 'DDMMYY' to 85075. Your switching information will be sent back by text and email within 60 seconds. Example: INFO 240689

  • Contact our support team via webchat or email team@smarty.co.uk to request your INFO.


When you request your switching information (PAC/STAC/INFO), the group owner will also receive a notification via email with the information.

Once the information is used to change networks and the switch is complete, you and the group owner will get a confirmation via email. The next time you try to log into your dashboard you'll see that your account has closed.

Please note that when a PAC/STAC/INFO is requested, you will also receive relevant information about your remaining balance. If any, the group owner may be entitled to request a refund. To find out more, click here.

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