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How to reset a forgotten password
How to reset a forgotten password

What to do when you have forgotten your password

Casey avatar
Written by Casey
Updated over a week ago

It's easy to reset your password if you've forgotten it, check out the steps below πŸ‘‡

  1. Go to and select Forgot Password?

  2. Enter the email address registered to your SMARTY account and select Send me a link

    ⏳ NOTE: Your link can take up to 10 minutes to arrive, please do not request a new link in that time.

  3. Open the link sent to your email, the link will take you straight into your SMARTY dashboard

  4. Finally, go to Menu > Account Settings > Edit your personal details > Change password > Send me a link

  5. Open the link sent to your email and update your password.

  6. Woohoo, done! πŸ’ͺ You'll get a confirmation to your registered email that your password has been updated.


I've not received my forgotten password link

If 10 minutes have passed and you haven't received your forgotten password link, it may be down to a few reasons:

  • Have you requested a link to the correct email? If you've entered an email different to the one we have on your account, you won't get a link through. The easiest way to check this is to go to your mailbox and look for any SMARTY-related mail, if you can't see any emails from us, it's likely your account is registered to another email address.

  • Check your Junk box - we know it's the basics, but it doesn't hurt to check.

  • Is your mailbox full? Commonly, we see our forgotten password links are rejected as the recipient's mailbox is full so the email bounces. Ensure you have enough space to receive new mail.

    If it's been after 10 minutes, your link hasn't been received and you've tried everything above, get in touch so we can help.

The link I've been sent isn't working

The link we send you will only be valid for a short amount of time, so make sure you open it as soon as it lands in your mailbox.

You can also try opening the link in a new browser or device. The link will take you straight into your dashboard, from there, you'll need to follow the steps above to reset it.

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