All our SIM cards are sent out during business hours and before 16:00 on the day they have been ordered. They are sent out via Royal Mail First class and are normally delivered within 48 hours.

If you have not received your SIM card after 3 business days, your SIM has most likely been lost and you would need to order a replacement.

Before ordering a replacement, please take some time to ensure that your delivery address is displayed correctly on the settings page of your dashboard. (https://smarty.co.uk/dashboard/settings)

Use the “edit address” function to change your address if required.

Please note:

Should your address contain any special characters ( @, ‘,?,!,”) try to remove these. If that is not possible, please contact our customer support team via the chat function, for some additional support.

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