Please note, due to the ongoing impacts of COVID-19 Royal Mail have made some changes to service as a result you may find you’re waiting a little longer than expected to get your hands on your new SMARTY SIM. Don’t worry though, it’s on its way. In the meantime please accept our apologies for the delay and thank you for your patience. For more information on deliveries please click here.

All our SIM cards are sent out during business hours and before 16:00 on the day they have been ordered. They are sent out via Royal Mail First class and are normally delivered within 48 hours.

If you have not received your SIM card after 3 business days, your SIM has most likely been lost and you would need to order a replacement.

Before ordering a replacement, please take some time to ensure that your delivery address is displayed correctly on the settings page of your dashboard. (

Very important: Please DO NOT request a replacement SIM if you are currently in the process of porting your old number to SMARTY. Wait for the port to fully complete.

Use the “edit address” function to change your address if required.

Please note:

Should your address contain any special characters ( @, ‘,?,!,”) try to remove these. If that is not possible, please contact our customer support team via the chat function, for some additional support.

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