📬 Most of our SIMs are delivered by Amazon and usually arrive within 2 days of dispatch.
In certain locations, Amazon will use Royal Mail 1st Class post to deliver your SIM. You won’t be able to track these deliveries.
Most SIMs arrive within 2 days from dispatch if ordered Monday - Friday before 4pm.
Delivery examples:
Order on Thursday before 4pm → arrives by Saturday
Order on Friday before 4pm → arrives by Sunday
Order on Friday after 4pm or Sat/Sun → dispatched Monday, arrives by Wednesday
Note: Deliveries over bank holidays and festive periods may take longer.
📅 If it’s been longer than 5 working days:
You can order a free replacement SIM from your dashboard. Just log in and select ‘My SIM hasn’t arrived’.
Before ordering, check your delivery address is correct. If it’s not, update it so your replacement reaches you without delay.
Make sure that your delivery address is displayed correctly on the settings page of your dashboard. Use the “edit address” function to change your address if required.
⚠️ Very important: Please DO NOT request a replacement SIM if you are currently in the process of porting your old number to SMARTY. Wait for the port to fully complete.