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My WiFi Calling is not working

Steps to help you troubleshoot WiFi Calling

Poppy avatar
Written by Poppy
Updated over a week ago

If you find that your call quality isn't as good as it should be, here are a few things you can try.

  • It's important to be running the latest version of your device software

  • Ensure that WiFi is enabled on your phone, you can check your device settings for this or look for the Wi-Fi symbol

  • If you’re connected to a WiFi network, check that you can access the internet by trying different web pages.

    For a good quality call, you'll need a speed of at least 2MB.

  • If your device shows that you’re connected to WiFi, try restarting the router, as the issue may be with your WiFi connection.

  • Remember, if you move between WiFi hotspots, this can sometimes cause disruption to your call.

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