If you find that your call quality isn't as good as it should be, here are a few things you can try.

  • Check your phone is compatible with WiFi Calling. As with other networks WiFi calling isn’t compatible with all phones, due to device limitations that are outside of our control.

  • Ensure that WiFi is enabled on your phone.

  • Check that you’re connected to a WiFi network.

  • If you’re connected to a WiFi network, check that you can access the internet by trying different webpages.

  • Check your device to ensure you see the WiFi symbol. If this doesn’t show, you’re not connected to WiFi.

  • If your device shows that you’re connected to WiFi, try restarting the router, as the issue may be with your WiFi connection.

Remember, if you move between WiFi hotspots, this can sometimes cause disruption to your call.

Helpful links

What is WiFi Calling?

How do I use WiFi Calling?

Which devices are compatible with WiFi Calling?

Tips for using WiFi Calling

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