All Collections
Data, calls and texts
Calls & Texts
Are all calls free with SMARTY plans?
Are all calls free with SMARTY plans?

Learn exactly what's included with our range of plans.

Poppy avatar
Written by Poppy
Updated over a week ago

Calls to service numbers (starting with 084, 087) are chargeable, as are calls to corporate numbers beginning with 05.

If you’re going to be making a chargeable call, you'll need to buy an out-of-plan add-on in advance of making the call.

An out-of-plan add-on simply puts a little money into your SMARTY balance, which you can use any time you want.

What do my unlimited minutes include? 📞

Unlimited calls on our Voice plans include:

  • Standard UK mainland landlines (starting 01, 02 and 03)

  • Freephone numbers (starting 080)

  • Standard UK mobiles (starting 07).

    This includes calls to and from Northern Ireland.

Emergency, critical and freephone numbers

Calls to these numbers are free with SMARTY, this includes:

  • NHS - 111 and 119

  • Electricity outage: 105

  • Emergency ambulance, fire or police: 999 or 112

  • Non-emergency police number: 101

  • European helpline numbers: Starting with 116

  • Free directory enquiries (for blind or partially sighted): 195

Freephone numbers are also covered with no additional cost: 0800 and 0808

Please note that, at the moment you can't currently call the following numbers with any of the SMARTY plans:

  • Premium numbers beginning with 09 or 070

  • Satellite numbers (numbers that start with 0088 or 0087)

  • Directory enquiries (118)

Did this answer your question?