Calls to service numbers (starting with 084, 087) are chargeable, as are calls to corporate numbers beginning with 05.
If you’re going to be making a chargeable call, you'll need to buy an out-of-plan add-on in advance of making the call.
An out-of-plan add-on simply puts a little money into your SMARTY balance, which you can use any time you want.
What do my unlimited minutes include? 📞
What do my unlimited minutes include? 📞
Unlimited calls on our Voice plans include:
Standard UK mainland landlines (starting 01, 02 and 03)
Freephone numbers (starting 080)
Standard UK mobiles (starting 07).
This includes calls to and from Northern Ireland.
Emergency, critical and freephone numbers
Calls to these numbers are free with SMARTY, this includes:
NHS - 111 and 119
Electricity outage: 105
Emergency ambulance, fire or police: 999 or 112
Non-emergency police number: 101
European helpline numbers: Starting with 116
Free directory enquiries (for blind or partially sighted): 195
Freephone numbers are also covered with no additional cost: 0800 and 0808
Please note that, at the moment you can't currently call the following numbers with any of the SMARTY plans:
Premium numbers beginning with 09 or 070
Satellite numbers (numbers that start with 0088 or 0087)
Directory enquiries (118)