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SIM and device help
SIM and device help
Here's all you need to know about our SIM cards.
17 articles in this collection
Written by
Becks,
Poppy,
and
Gill
SIM help
I have not received my SIM card.
What to do, when you have not received your SIM card.
Written by
Gill
Updated today
My SIM is not working
Follow this checklist to diagnose and troubleshoot the issue you’re experiencing.
Written by
Poppy
Updated over a week ago
Changed your device and need a different SIM?
Learn how to continue using SMARTY with no interruptions.
Written by
Gill
Updated over a week ago
What to do if your SIM card gets lost or stolen
Order a new replacement SIM and we’ll block your lost SIM straight away.
Written by
Gill
Updated today
What is the default SIM PIN?
Find out the default PIN for your SMARTY SIM.
Written by
Gill
Updated over a week ago
Problems with sending text messages
Written by
Gill
Updated over a week ago
How to get a PAC code
How to transfer your number across to SMARTY?
Written by
Gill
Updated over a week ago
Getting and using a PUK code
Forgotten your SIM PIN? No worries, it’s easily done.
Written by
Gill
Updated over a week ago
Device help
Device Support
Written by
Becks
Updated over a week ago
Using SMARTY on your BlackBerry
Written by
Gill
Updated over a week ago
Windows APN settings
How to set up the internet on a Windows device
Written by
Becks
Updated over a week ago
Setting up the Internet on a Sony Xperia
Written by
Becks
Updated over a week ago
Connecting to the London Underground WiFi network
Here's the lowdown on connecting to WiFi on the tube.
Written by
Gill
Updated over a week ago
Checking that your device is 3G or 4G
Find out whether your phone is 3G or 4G compatible.
Written by
Gill
Updated over a week ago
Importing contacts to a new phone
Find out how to transfer your data to a new device.
Written by
Gill
Updated over a week ago
Problems with your phone
If you've got issues with your phone, here's what to do.
Written by
Gill
Updated over a week ago
Technical issues with SMARTY
Here's what to do if you experience any technical problems.
Written by
Gill
Updated over a week ago