SIM and device help
Here's all you need to know about our SIM cards.
Are you on the latest APP version?
I have not received my SIM cardWhat to do, when you have not received your SIM card.
Changed your device and need a different SIM?Learn how to continue using SMARTY with no interruptions.
What to do if your SIM card gets lost or stolenOrder a new replacement SIM and we’ll block your lost SIM straight away.
What is the default SIM PIN?Find out the default PIN for your SMARTY SIM.
My SIM is not workingFollow this checklist to diagnose and troubleshoot the issue you’re experiencing.
Problems with sending text messages
Getting and using a PUK codeForgotten your SIM PIN? No worries, it’s easily done.
Importing contacts to a new phoneFind out how to transfer your data to a new device.
Problems with your phoneIf you've got issues with your phone, here's what to do.
Technical issues with SMARTYHere's what to do if you experience any technical problems.
Resolving iMessage and FaceTime Issues After Porting to SMARTY
Using a Smartwatch with SMARTY: What You Need to Know