SIM and device help

I have not received my SIM card.

What to do, when you have not received your SIM card.

Written by Gill
Updated over a week ago

My SIM is not working

Follow this checklist to diagnose and troubleshoot the issue you’re experiencing.

Written by Poppy
Updated over a week ago

Changed your device and need a different SIM?

Learn how to continue using SMARTY with no interruptions.

Written by Gill
Updated over a week ago

What to do if your SIM card gets lost or stolen

Order a new replacement SIM and we’ll block your lost SIM straight away.

Written by Gill
Updated over a week ago

What is the default SIM PIN?

Find out the default PIN for your SMARTY SIM.

Written by Gill
Updated over a week ago

Problems with sending text messages

Written by Gill
Updated over a week ago

How to get a PAC code

How to transfer your number across to SMARTY?

Written by Gill
Updated over a week ago

Getting and using a PUK code

Forgotten your SIM PIN? No worries, it’s easily done.

Written by Gill
Updated over a week ago

Device Support

Written by Becks
Updated over a week ago

Using SMARTY on your BlackBerry

Written by Gill
Updated over a week ago

Windows APN settings

How to set up the internet on a Windows device

Written by Becks
Updated over a week ago

Setting up the Internet on a Sony Xperia

Written by Becks
Updated over a week ago

Connecting to the London Underground WiFi network

Here's the lowdown on connecting to WiFi on the tube.

Written by Gill
Updated over a week ago

Checking that your device is 3G or 4G

Find out whether your phone is 3G or 4G compatible.

Written by Gill
Updated over a week ago

Importing contacts to a new phone

Find out how to transfer your data to a new device.

Written by Gill
Updated over a week ago

Problems with your phone

If you've got issues with your phone, here's what to do.

Written by Gill
Updated over a week ago

Technical issues with SMARTY

Here's what to do if you experience any technical problems.

Written by Gill
Updated over a week ago