SIM and device help

I have not received my SIM card.

What to do, when you have not received your SIM card.

Written by Gill
Updated today

My SIM is not working

Follow this checklist to diagnose and troubleshoot the issue you’re experiencing.

Written by Poppy
Updated over a week ago

Changed your device and need a different SIM?

Learn how to continue using SMARTY with no interruptions.

Written by Gill
Updated over a week ago

What to do if your SIM card gets lost or stolen

Order a new replacement SIM and we’ll block your lost SIM straight away.

Written by Gill
Updated today

What is the default SIM PIN?

Find out the default PIN for your SMARTY SIM.

Written by Gill
Updated over a week ago

Problems with sending text messages

Written by Gill
Updated over a week ago

How to get a PAC code

How to transfer your number across to SMARTY?

Written by Gill
Updated over a week ago

Getting and using a PUK code

Forgotten your SIM PIN? No worries, it’s easily done.

Written by Gill
Updated over a week ago

Device Support

Written by Becks
Updated over a week ago

Using SMARTY on your BlackBerry

Written by Gill
Updated over a week ago

Windows APN settings

How to set up the internet on a Windows device

Written by Becks
Updated over a week ago

Setting up the Internet on a Sony Xperia

Written by Becks
Updated over a week ago

Connecting to the London Underground WiFi network

Here's the lowdown on connecting to WiFi on the tube.

Written by Gill
Updated over a week ago

Checking that your device is 3G or 4G

Find out whether your phone is 3G or 4G compatible.

Written by Gill
Updated over a week ago

Importing contacts to a new phone

Find out how to transfer your data to a new device.

Written by Gill
Updated over a week ago

Problems with your phone

If you've got issues with your phone, here's what to do.

Written by Gill
Updated over a week ago

Technical issues with SMARTY

Here's what to do if you experience any technical problems.

Written by Gill
Updated over a week ago