If you’re a Group owner, then follow these steps to remove a Group member or disband your Group:

  • Log on to your SMARTY dashboard

  • Click on your initials in the green circle on the top right of the page.

  • Select, "My Group plan"

  • You can now remove specific group members or unwind the whole Group by selecting, "Remove Group Member"

Just a few things to be mindful of...

  • You cannot remove a group member if they are under 16. Please contact SMARTY Customer Support.

  • Group members will be notified that they have been removed and need to set up payment information if they would like for service to continue, once the current month has expired.

  • Group members that have been removed, can always be added at any time. This is a good workaround if you would like to pause a member's account for a period.

A word on nickname SIMs...

You won't be able to remove a nickname SIM, as they don't have an online account set up. Group members must have an online account to transfer to a regular SMARTY account.

If you need to pause payment for your nickname SIM, you can get in touch with support via webchat. You’ll find the icon to launch chat in the bottom right of the screen.


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