We're sad to see you go and if there's anything we can do to help, don't hesitate to contact Customer Support.

If you're set on leaving, then you can request either your PAC or STAC through your online account.

A PAC means you can leave SMARTY and take your number with you; a STAC means that you can leave SMARTY without taking your number - this number is then terminated.

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You can also request a PAC or STAC by texting PAC to 65075 or STAC to 75075, along with your Date of Birth (ddmmyy) i.e. PAC 241285 not PAC 24/12/85. You can also request a PAC or STAC by contacting customer support  through web-chat. 

If you request a code, this will be visible on your dashboard and you'll also receive an email and text with your PAC or STAC. 

When you use your PAC or STAC to leave SMARTY and the request has been successfully completed, you’ll receive a notification confirming that your transfer is complete. The next time you try to login into your SMARTY dashboard you'll see that your account has closed. 

Most importantly, even if you have chosen to leave SMARTY, you’ll maintain ownership of your Group member accounts in the Group plan, and will have access to your member accounts using the same login details.

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