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Account and billing
Account and billing
Here's the lowdown on all the important stuff.
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25 articles in this collection
Written by
Poppy,
Casey,
and
Ameya
Account
How to reset a forgotten password
What to do when you have forgotten your password
Written by
Poppy
Updated over a week ago
How do I change my password?
What to do to update/reset the password on your account.
Written by
Poppy
Updated over a week ago
Changing your email address
Learn how to edit this information.
Written by
Casey
Updated over a week ago
Changing your postal address
Learn how to update your address if you move.
Written by
Casey
Updated over a week ago
Validating changes to your account
Learn how to verify any edits and why this is needed.
Written by
Poppy
Updated over a week ago
Your login details
All about logging into your SMARTY account.
Written by
Poppy
Updated over a week ago
Your SMARTY account details
Find out how to see or edit your account information.
Written by
Poppy
Updated over a week ago
Delivery reports and SMARTY
How SMS delivery reports work with your SMARTY SIM
Written by
Poppy
Updated over a week ago
Closing the account of someone who has died
Here are your options for taking care of a loved one's account.
Written by
Poppy
Updated over a week ago
Thinking of leaving?
Get some help before you decide
Written by
Poppy
Updated over a week ago
How do I leave SMARTY?
Here’s how to close your SMARTY account and go to another network.
Written by
Poppy
Updated over a week ago
How do I delete my account?
Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet
Written by
Poppy
Updated over a week ago
Payments and billing
Setting your plan up to automatically renew
Learn why it's better to set your account up to auto renew.
Written by
Casey
Updated over a week ago
What happens if your account isn't set up to auto-renew?
Written by
Poppy
Updated over a week ago
What happens if I don't renew my plan?
Written by
Poppy
Updated over a week ago
How billing works with SMARTY
There are a few payment options to choose from.
Written by
Casey
Updated over a week ago
Billing cycles
Find out when your monthly billing cycle starts and ends.
Written by
Poppy
Updated over a week ago
Topping up your account balance in store via PayPoint
Learn how to top up your account in a retail store that supports PayPoint transactions
Written by
Poppy
Updated over a week ago
About your account balance and money off
What money off is, and how it helps you save cash
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Written by
Ameya
Updated over a week ago
How do I pause my plan?
Here's how to stop your plan temporarily.
Written by
Casey
Updated over a week ago
Dealing with failed payments
If your payment fails, the SMARTY team can help.
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Written by
Ameya
Updated over a week ago
VAT receipts and invoices
Written by
Poppy
Updated over a week ago
The SMARTY Active Card Check
Find out what a card check is and why it needs to be done.
Written by
Poppy
Updated over a week ago
Business plans with SMARTY
A word on business plans and having multiple SMARTY accounts.
Written by
Poppy
Updated over a week ago
14 Day Money Back Guarantee
Process your own cancellation
Written by
Poppy
Updated over a week ago