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Account and billing
Account and billing
Here's the lowdown on all the important stuff.
23 articles in this collection
Written by
Becks,
Poppy,
and
Gill
Account
Parental restrictions
Find out about SMARTY's policy on parental control
Written by
Gill
Updated over a week ago
How do I change my password?
What to do to update/reset the password on your account.
Written by
Becks
Updated over a week ago
How to reset a forgotten password
What to do when you have forgotten your password
Written by
Gill
Updated over a week ago
Changing your email address
Learn how to edit this information.
Written by
Gill
Updated over a week ago
Validating changes to your account
Learn how to verify any edits and why this is needed.
Written by
Gill
Updated over a week ago
Your login details
All about logging into your SMARTY account.
Written by
Gill
Updated over a week ago
Your SMARTY account details
Find out how to see or edit your account information.
Written by
Gill
Updated over a week ago
Delivery reports and SMARTY
How SMS delivery reports work with your SMARTY SIM
Written by
Gill
Updated over a week ago
Leaving SMARTY and going to a new mobile provider
Here's the lowdown on stopping your plan and moving on.
Written by
Gill
Updated over a week ago
Closing the account of someone who has died
Here are your options for taking care of a loved one's account.
Written by
Gill
Updated over a week ago
Payments and billing
Setting your plan up to automatically renew
Learn why it's better to set your account up to auto renew.
Written by
Gill
Updated over a week ago
What happens if your account isn't set up to auto-renew?
Written by
Gill
Updated over a week ago
What happens if I don't renew my plan?
Written by
Becks
Updated over a week ago
How billing works with SMARTY
There are a few payment options to choose from.
Written by
Gill
Updated over a week ago
Billing cycles
Find out when your monthly billing cycle starts and ends.
Written by
Gill
Updated over a week ago
Topping up your account balance in store via PayPoint
Learn how to top up your account in a retail store that supports PayPoint transactions.
Written by
Gill
Updated over a week ago
About Money Off
What money off is, and how it helps you save cash
Written by
Poppy
Updated over a week ago
Temporarily stopping a SMARTY plan
Here's why you're always in control with SMARTY.
Written by
Gill
Updated over a week ago
Dealing with failed payments
If your payment fails, the SMARTY team can help.
Written by
Gill
Updated over a week ago
VAT receipts and invoices
Written by
Gill
Updated over a week ago
The SMARTY Active Card Check
Find out what a card check is and why it needs to be done.
Written by
Gill
Updated over a week ago
Business plans with SMARTY
A word on business plans and having multiple SMARTY accounts.
Written by
Gill
Updated over a week ago
14 Day Money Back Guarantee
Process your own cancellation...
Written by
Becks
Updated over a week ago