All Collections
Account and billing
Here's the lowdown on all the important stuff.
Planned maintenance on September 9th
How to reset a forgotten passwordWhat to do when you have forgotten your password
Updating your nameFind out how you can update the name registered on your account
Changing your email addressLearn how to edit this information.
Changing your postal addressLearn how to update your address if you move.
How do I change my password?What to do to update/reset the password on your account.
Closing the account of someone who has diedHere are your options for taking care of a deceased loved one's account.
How do I delete my account?Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet
How billing works with SMARTYThere are a few payment options to choose from.
Setting your plan up to automatically renewLearn why it's better to set your account up to auto renew.
Topping up your account balance in store via PayPointLearn how to top up your account in a retail store that supports PayPoint transactions
Updating your payment methodWant to update your payment method? This is the article for you.
What happens if your account isn't set up to auto-renew?Find out what will happen to your service if auto-renew isn't enabled
What happens if I don't renew my plan?Find out what happens when your plan doesn't renew
How do I pause my plan?Here's how to stop your plan temporarily.
About your account balanceFind out how to manage your account balance
VAT receipts and invoicesFind out about VAT receipts and invoices
The SMARTY Active Card CheckFind out what a card check is and why it needs to be done.