Account and billing

Here's the lowdown on all the important stuff.

25 articles in this collection
Written by Poppy and Lucie

Account

How to reset a forgotten password

What to do when you have forgotten your password

Written by Poppy
Updated over a week ago

How do I change my password?

What to do to update/reset the password on your account.

Written by Poppy
Updated over a week ago

Changing your email address

Learn how to edit this information.

Written by Poppy
Updated over a week ago

Changing your postal address

Learn how to update your address if you move.

Written by Lucie
Updated over a week ago

Validating changes to your account

Learn how to verify any edits and why this is needed.

Written by Poppy
Updated over a week ago

Your login details

All about logging into your SMARTY account.

Written by Poppy
Updated over a week ago

Your SMARTY account details

Find out how to see or edit your account information.

Written by Poppy
Updated over a week ago

Delivery reports and SMARTY

How SMS delivery reports work with your SMARTY SIM

Written by Poppy
Updated over a week ago

Closing the account of someone who has died

Here are your options for taking care of a loved one's account.

Written by Poppy
Updated over a week ago

Thinking of leaving?

Get some help before you decide

Written by Poppy
Updated today

How do I leave SMARTY?

Here’s how to close your SMARTY account and go to another network.

Written by Poppy
Updated over a week ago

How do I delete my account?

Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet

Written by Poppy
Updated over a week ago

Payments and billing

Setting your plan up to automatically renew

Learn why it's better to set your account up to auto renew.

Written by Poppy
Updated over a week ago

What happens if your account isn't set up to auto-renew?

Written by Poppy
Updated over a week ago

What happens if I don't renew my plan?

Written by Poppy
Updated over a week ago

How billing works with SMARTY

There are a few payment options to choose from.

Written by Poppy
Updated over a week ago

Billing cycles

Find out when your monthly billing cycle starts and ends.

Written by Poppy
Updated over a week ago

Topping up your account balance in store via PayPoint

Learn how to top up your account in a retail store that supports PayPoint transactions

Written by Poppy
Updated over a week ago

About your account balance and money off

What money off is, and how it helps you save cash

Written by Lucie
Updated over a week ago

How do I pause my plan?

Here's how to stop your plan temporarily.

Written by Poppy
Updated over a week ago

Dealing with failed payments

If your payment fails, the SMARTY team can help.

Written by Lucie
Updated over a week ago

VAT receipts and invoices

Written by Poppy
Updated over a week ago

The SMARTY Active Card Check

Find out what a card check is and why it needs to be done.

Written by Poppy
Updated over a week ago

Business plans with SMARTY

A word on business plans and having multiple SMARTY accounts.

Written by Poppy
Updated over a week ago

14 Day Money Back Guarantee

Process your own cancellation

Written by Poppy
Updated over a week ago