Account and billing

Here's the lowdown on all the important stuff.

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25 articles in this collection
Written by Poppy and Lucie
Payments and billing

Setting your plan up to automatically renew

Learn why it's better to set your account up to auto renew.
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Written by Poppy
Updated over a week ago

What happens if your account isn't set up to auto-renew?

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Written by Poppy
Updated over a week ago

What happens if I don't renew my plan?

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Written by Poppy
Updated over a week ago

How billing works with SMARTY

There are a few payment options to choose from.
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Written by Poppy
Updated over a week ago

Billing cycles

Find out when your monthly billing cycle starts and ends.
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Written by Poppy
Updated over a week ago

Topping up your account balance in store via PayPoint

Learn how to top up your account in a retail store that supports PayPoint transactions
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Written by Poppy
Updated over a week ago

About your account balance and money off

What money off is, and how it helps you save cash
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Written by Lucie
Updated over a week ago

How do I pause my plan?

Here's how to stop your plan temporarily.
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Written by Poppy
Updated over a week ago

Dealing with failed payments

If your payment fails, the SMARTY team can help.
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Written by Lucie
Updated over a week ago

VAT receipts and invoices

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Written by Poppy
Updated over a week ago

The SMARTY Active Card Check

Find out what a card check is and why it needs to be done.
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Written by Poppy
Updated over a week ago

Business plans with SMARTY

A word on business plans and having multiple SMARTY accounts.
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Written by Poppy
Updated over a week ago

14 Day Money Back Guarantee

Process your own cancellation
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Written by Poppy
Updated over a week ago