Account and billing

Here's the lowdown on all the important stuff.

Poppy avatar Casey avatar A
25 articles in this collection
Written by Poppy, Casey, and Ameya
Account

How to reset a forgotten password

What to do when you have forgotten your password
Poppy avatar
Written by Poppy
Updated over a week ago

How do I change my password?

What to do to update/reset the password on your account.
Poppy avatar
Written by Poppy
Updated over a week ago

Changing your email address

Learn how to edit this information.
Casey avatar
Written by Casey
Updated over a week ago

Changing your postal address

Learn how to update your address if you move.
Casey avatar
Written by Casey
Updated over a week ago

Validating changes to your account

Learn how to verify any edits and why this is needed.
Poppy avatar
Written by Poppy
Updated over a week ago

Your login details

All about logging into your SMARTY account.
Poppy avatar
Written by Poppy
Updated over a week ago

Your SMARTY account details

Find out how to see or edit your account information.
Poppy avatar
Written by Poppy
Updated over a week ago

Delivery reports and SMARTY

How SMS delivery reports work with your SMARTY SIM
Poppy avatar
Written by Poppy
Updated over a week ago

Closing the account of someone who has died

Here are your options for taking care of a loved one's account.
Poppy avatar
Written by Poppy
Updated over a week ago

Thinking of leaving?

Get some help before you decide
Poppy avatar
Written by Poppy
Updated over a week ago

How do I leave SMARTY?

Here’s how to close your SMARTY account and go to another network.
Poppy avatar
Written by Poppy
Updated over a week ago

How do I delete my account?

Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet
Poppy avatar
Written by Poppy
Updated over a week ago
Payments and billing

Setting your plan up to automatically renew

Learn why it's better to set your account up to auto renew.
Casey avatar
Written by Casey
Updated over a week ago

What happens if your account isn't set up to auto-renew?

Poppy avatar
Written by Poppy
Updated over a week ago

What happens if I don't renew my plan?

Poppy avatar
Written by Poppy
Updated over a week ago

How billing works with SMARTY

There are a few payment options to choose from.
Casey avatar
Written by Casey
Updated over a week ago

Billing cycles

Find out when your monthly billing cycle starts and ends.
Poppy avatar
Written by Poppy
Updated over a week ago

Topping up your account balance in store via PayPoint

Learn how to top up your account in a retail store that supports PayPoint transactions
Poppy avatar
Written by Poppy
Updated over a week ago

About your account balance and money off

What money off is, and how it helps you save cash
A
Written by Ameya
Updated over a week ago

How do I pause my plan?

Here's how to stop your plan temporarily.
Casey avatar
Written by Casey
Updated over a week ago

Dealing with failed payments

If your payment fails, the SMARTY team can help.
A
Written by Ameya
Updated over a week ago

VAT receipts and invoices

Poppy avatar
Written by Poppy
Updated over a week ago

The SMARTY Active Card Check

Find out what a card check is and why it needs to be done.
Poppy avatar
Written by Poppy
Updated over a week ago

Business plans with SMARTY

A word on business plans and having multiple SMARTY accounts.
Poppy avatar
Written by Poppy
Updated over a week ago

14 Day Money Back Guarantee

Process your own cancellation
Poppy avatar
Written by Poppy
Updated over a week ago