Account and billing

Here's the lowdown on all the important stuff.

23 articles in this collection
Written by Becks, Poppy, and Gill

Account

Parental restrictions

Find out about SMARTY's policy on parental control

Written by Gill
Updated over a week ago

How do I change my password?

What to do to update/reset the password on your account.

Written by Becks
Updated over a week ago

How to reset a forgotten password

What to do when you have forgotten your password

Written by Gill
Updated over a week ago

Changing your email address

Learn how to edit this information.

Written by Gill
Updated over a week ago

Validating changes to your account

Learn how to verify any edits and why this is needed.

Written by Gill
Updated over a week ago

Your login details

All about logging into your SMARTY account.

Written by Gill
Updated over a week ago

Your SMARTY account details

Find out how to see or edit your account information.

Written by Gill
Updated over a week ago

Delivery reports and SMARTY

How SMS delivery reports work with your SMARTY SIM

Written by Gill
Updated over a week ago

Leaving SMARTY and going to a new mobile provider

Here's the lowdown on stopping your plan and moving on.

Written by Gill
Updated over a week ago

Closing the account of someone who has died

Here are your options for taking care of a loved one's account.

Written by Gill
Updated over a week ago

Payments and billing

Setting your plan up to automatically renew

Learn why it's better to set your account up to auto renew.

Written by Gill
Updated over a week ago

What happens if your account isn't set up to auto-renew?

Written by Gill
Updated over a week ago

What happens if I don't renew my plan?

Written by Becks
Updated over a week ago

How billing works with SMARTY

There are a few payment options to choose from.

Written by Gill
Updated over a week ago

Billing cycles

Find out when your monthly billing cycle starts and ends.

Written by Gill
Updated over a week ago

Topping up your account balance in store via PayPoint

Learn how to top up your account in a retail store that supports PayPoint transactions.

Written by Gill
Updated over a week ago

About Money Off

What money off is, and how it helps you save cash

Written by Poppy
Updated over a week ago

Temporarily stopping a SMARTY plan

Here's why you're always in control with SMARTY.

Written by Gill
Updated over a week ago

Dealing with failed payments

If your payment fails, the SMARTY team can help.

Written by Gill
Updated over a week ago

VAT receipts and invoices

Written by Gill
Updated over a week ago

The SMARTY Active Card Check

Find out what a card check is and why it needs to be done.

Written by Gill
Updated over a week ago

Business plans with SMARTY

A word on business plans and having multiple SMARTY accounts.

Written by Gill
Updated over a week ago

14 Day Money Back Guarantee

Process your own cancellation...

Written by Becks
Updated over a week ago