How do I install my eSIM? 📲
Once you’ve received your QR code and activation details by email, along with your 4-digit confirmation code, you’re ready to get started.
Replacing a SIM?
You’ll find your confirmation code in your SMARTY dashboard.
New to SMARTY?
Your confirmation code is sent in a second email, separate from your QR code.
You may see this referred to as a PIN or a code, or as a Three confirmation code. This is normal, as Three power our network.
Before you begin, make sure you have:
A stable Wi-Fi connection
Your eSIM email containing the QR code and activation code. If you do not see it in your inbox, please check your junk or spam folder
Your confirmation code
Replacing a SIM?
You’ll find your code in your SMARTY dashboard.New to SMARTY?
Your code is sent in a second email, separate from your QR code.You may see this referred to as a PIN or a code, or as a Three confirmation code. This is normal, as Three power our network.
Once you have your confirmation code ready, follow the steps below for your device to finish setting up your eSIM.
iPhone
iPhone
Turn on Wi-Fi
Go to Settings
Tap Mobile Service
Scroll down and tap Add eSIM
Select Use QR Code
Scan the QR code from your email
Enter the confirmation code
Need a little more help?
• Apple (iPhone) – Apple eSIM Support
Samsung
Samsung
Turn on Wi-Fi
Go to Settings
Tap Connections
Select SIM Card Manager
Tap Add Mobile Plan
Choose Scan Carrier QR Code
Scan the QR code from your email
Enter the confirmation code
Need a little more help?
• Samsung – Samsung Galaxy eSIM Setup Guide
Google Pixel
Google Pixel
Turn on Wi-Fi
Go to Settings
Tap Network & Internet
Select SIMS
Tap Add SIM
Scan the QR code from your email
Enter the confirmation code
Need a little more help?
• Google Pixel – Google Pixel eSIM Help
Device Compatibility 🔍
The quickest and most reliable way to check if your device supports eSIM is to dial *#06# on your phone.
If you see an EID number, your device is eSIM compatible.
Other ways to check:
For iOS:
Go to Settings > Mobile Data > Add eSIM
For Android:
Go to Settings > Network & Internet > SIMs or Mobile Network
If you’re still unsure whether your device supports eSIM, we recommend checking with your device manufacturer before requesting an eSIM.
SIM Set Up📱📶
Now that your eSIM is installed and activated, you're almost ready to enjoy the SMARTY experience. 🎉
Just follow this quick checklist to make sure everything is set up correctly:
Final eSIM Setup Checklist
✅ Mobile data set to SMARTY
✅ Calls and texts set to SMARTY
✅ Default voice line set
✅ Primary SIM selected
✅ Wi-Fi off to test data
✅ Device restarted
Once you’ve ticked these off, you’re all set to start using SMARTY! 📱💚
Dual SIM Setup 📱📱
SMARTY now supports eSIM, which means double the SIM, double the fun 📱
Pop your SMARTY SIM in for personal use and keep another one for work - all on the same phone. No more carrying two phones. One device, two numbers, zero hassle.
Here are some of the most popular device manufacturers’ support articles on how to manage dual SIM on your device:
eSIM Troubleshooting 🛠️📱
Make sure you're using the most recent QR code or activation code
Enter the correct 4-digit confirmation code (You may see this referred to as a PIN or a code, or as a Three confirmation code. This is normal, as Three power our network)
Replacing a SIM?
You’ll find your code in your SMARTY dashboard.New to SMARTY?
Your code is sent in a second email, separate from your QR code.
You’re connected to a strong and stable Wi-Fi network
You're phone is compatible with eSIM – not all models are
Try These Quick Fixes
Restart your phone
Switch Airplane mode on and off
Look for any software updates
Still not working? You can request a replacement eSIM from your dashboard.