Your SMARTY eSIM confirmation code is the final piece of your eSIM journey, and this article will help you get it fast.
Where to find your eSIM confirmation code 📱🎉
Replacement SIM Customers 📱
Replacement SIM Customers 📱
As a reminder, if you are moving to an eSIM as part of a SIM replacement, you will only receive one email and this will contain your eSIM QR code.
Your four digit confirmation code will appear on your SMARTY dashboard as soon as you log in.
App Dashboard 📲
 | 
|
Web Dashboard 💻
 |
New Customers who have just joined SMARTY 🎉
New Customers who have just joined SMARTY 🎉
New customers who join SMARTY will receive their confirmation code by email.
This arrives in a second email, separate from the one with your QR code.
Once you have both emails, you’re ready to get going.
Got it? Let’s get you installed 🚀
Once you have your four digit confirmation code, you’re ready to install. Head here for our step by step guide.
Still can’t see it? 👀
If you’re replacing a SIM and have received your eSIM QR code email but cannot see your confirmation code in your dashboard or the app, try logging out and back in again. Fully closing and reopening the app can also help. Make sure you’re using the latest version of the SMARTY app and update it if needed.
If you’re a new customer, your confirmation code is sent in a second email, separate from your QR code email. It will not appear in your dashboard or the app. If you cannot see the email, please check your junk or spam folder.
As a reminder, if you have not received your eSIM QR code email yet, your confirmation code will not be available. The QR code email can take up to two hours to arrive.
If two hours have passed and you’re still missing what you need, get in touch with our customer care team and they’ll be happy to help.